n........2

I went to Honey on Saturday, 10/3, on a whim with my friend. I’ve lived in Western MA all my life and have been a loyal dispensary customer for years, so I was really impressed at first — the prices were amazing (I got a 1g cart, a 1g dispo, and a battery for just $55!), the space was super cute, and the customer service was great. I also appreciated that they didn’t pressure you to tip. My friend loved her dispo, but when I took my cart out of the packaging, it felt a bit sticky. I didn’t think much of it at first, but almost every time I tried to use it, it was clogged, and a huge glob of oil would come out, getting all over my mouth and pen. I only use carts occasionally when I’m out, but by Tuesday (10/7), it was almost empty — just four days later. I’ve been using carts for about two years and have never had to call about a product, but I decided to reach out since this clearly wasn’t normal. The first person I spoke to on the phone was really kind and said they’d get a manager. Then Amber got on, and while I was trying to explain politely, she cut me off and said, “Bring it in and we can replace it,” in a tone that made it clear she didn’t really care. When I went in with my boyfriend, the front desk staff was super friendly and welcoming, and the cashier was nice too. But once again, Amber came out and spoke to me in an accusatory tone, saying she could do it today but couldn’t “just replace an empty product.” I explained that it looked empty because it had leaked so much. She processed the exchange but made another comment, telling me to “bring it in a bag next time if it’s leaking that much so they can tell.” That interaction honestly ruined the experience for me. I loved the atmosphere, the prices, and the other employees — but Amber’s attitude made me feel like I was being accused of lying. Unfortunately, I won’t be returning.