b........r

I'm visiting from Seattle and made my first trip to NETA this evening. My bud tender was among the surliest people I have ever met. I walked up to his station and he held his hand out and gave me a look that I wouldn't expect from the unhappiest person at the RMV on a bad day. I asked, "does that mean you want to see my license?" He gave me a disgusted scowl and nodded his head. I had the menu and said "I want flower for camping to..." he didn't let me finish my sentence before grabbing the sheet, turning to a page, and saying "yeah any of these." I finished my sentence, saying I wanted something to hang out, chat, have fun etc, and he grunted and said, "yeah." I chose Hurricane. I then said I wanted flower for night to come down and go to sleep. He pointed to a few strains with the same air of tiredness and contempt, and I chose Blackwater, I then said I wanted an edible to chill out, an evening kind of thing. He turned to the page and grunted, "anything." He got the three items, rang them up, said, "$60." I handed him the cash. He looked at it for several seconds. Got around to counting it. Looked again. Put the cash in the drawer, put the products in the bag and handed it to me like I had just asked him to do the most horrible thing ever. He didn't thank me, say goodbye, wish me a good camping trip, or anything. I noticed that the bud tenders to his left and right were friendly and helpful and were answering their customers' questions. As I left the man at the door (I'd guess mid-20s, dark bushy beard) smiled and asked how my visit was. I told him it was horrible. He took me outside heard my story, apologized profusely, and promised it would not happen on my next visit. He took the time to hear me out and is a credit to your business. I've been buying in Washington State for years, and have never had such a horrendous experience. I know you're growing and the recreational business is new in Massachusetts, but his behavior and attitude were beyond unacceptable, and are not a result of poor training. It was simply offensive and rude. If I had other options I would have walked out the door and gone to a competitor. Had I not been so tired after a long drive I would have walked away from the counter and spoken to a manager.

I found the Novel Tree by price shopping some strains on Leafly; for a recreational store they were considerably less than any of the competition. The staff is friendly, knowledgeable, and very helpful. A grower was there the day I visited and they had a fantastic special--I ended up with a gram each of four strains for $60, including tax. Even without the specials the prices were great. I've already told a couple of friends, and I'll be back!