r........1

During my second-ever visit last week, I thought I'd lost a keepsake -- my dead dog's ashes in a spent .38 casing -- when I pulled cash out my pocket. Went back and the manager spent 10 minutes reviewing tape before saying it wasn't lost there (later found it beneath the car seat). I thought that was extraordinarily considerate of the guy, and he made a customer for life. Nothing to dislike about the products, place or people. Can't say the same about Beyond/Hello, sorry I ever stepped foot in such a sterile place, with all the charm of a WalMart and employees only slightly more engaging. Ascend is superior in every respect.

The staff seems to enjoy their jobs and that translates into fast and courteous service. Also, no unpleasant product-related surprises.