s........2

During my first visit, I spent over $150 on a product labeled as "premium" flower. However, upon returning home, I discovered the product was over six months old and so dry that it crumbled into dust, making it completely unusable. I called the store and spoke with Danielle after being referred by Hanna. When I explained the issue, Danielle was extremely unprofessional and disrespectful, repeatedly addressing me as "girl." She suggested that the quality issue was my fault for ordering online rather than coming to the back of the store, despite the fact that I was never offered the opportunity to inspect the product before it was handed to me in a bag. I am very disappointed that I was only offered a $25 credit toward a $150 purchase of defective merchandise. I do not believe it is acceptable to charge premium prices for unusable, aged products, nor is it acceptable for staff to speak to customers in such a dismissive manner..calling me girl. This place sucks!!! Leonard street is the worst!

The product provided was over six months old and unusable. When I raised this with Danielle, she claimed I was responsible for not inspecting the item, despite the fact that it was brought directly to the front desk without an opportunity for prior review. Although Danielle and Hannah were aware of the quality issues, I was only offered a $25 credit when i spent 150$. This is the worst dispensary in grandrapids! When I called the store and a different customer was very upset and yelling. This place sucks!