You check in like at a Dr. Office, then sit and wait to be called. Wait was short. I felt rushed though once in back. Very high quality cannabis. Everything is already pre packaged. I wanted to re-use my plastic container. The guy got snotty and said no because it wasn't theirs. Okay, understandable. I offered to take off sticker and he still refused. To me pre packaging everything is a huge waste of plastic. I'm guessing the receptionist doesn't like her job and oh yeah CASH ONLY... I won't be going back and won't be recommending them! Cheers.