RISE Dispensaries York
4/18/2020
I’ve loved Rise and always had a pleasant experience at every visit for a good while now. My visit today, however, wasn’t the best. I understand the current pandemic situation has the way orders and purchases are being handled and done, but when the website is crashing and glitching and not allowing every person ordering to put a note in saying they want to use their points on their order, it’s really disappointing upon coming in to pick up and pay for the order to not even have the chance to get the sentence out of your mouth saying you’d like to use them for your money off before the transaction is just rung through and your money taken for full price and can’t be undone. I literally wasn’t even given a chance to start saying, “I would really like to use my points here for this order.” Some people are really relying on being able to use whatever money off they’ve accumulated for their order when placing it and that might be the ONLY reason they’re even placing it in the first place because they really can’t afford to spend more than that. It’s just a very sad experience today because now I’m forced to go without something for my home I really needed because I had to pay full price for something at the dispensary I wasn’t intending to and never would have ordered and purchased otherwise to begin with if I’d known I would have had to pay full price. I understand with everything going on you just wanna get people in and out as quickly as possible, but it seems like it’s being done at this point at the sacrifice of good service to just make the sale and get people out of your store. And I’ve always loved Rise! This is just very disappointing and I would hope the steps are taken to make sure it doesn’t happen again. If the site is glitching or crashing, you don’t know if every customer was given the option to leave the note of wanting their points applied or not. I would maybe just try to be more mindful of giving them a chance to actually verbally confirm that they would or would not like to use their points when they come in for their order before just grabbing the order and ringing it through to get them out of the store that much quicker.