G........n

Myself and my wife are extremely disappointed. We heard about Essence through a friend who said it was close to our hotel. The service per them was mediocre but again convenient. We were in Vegas for a few days last week. My wife had called just to ask some basic questions regarding their policies and procedures. Having never been able to purchase recreationally before we wanted to make sure we were prepared when we got there. We had the extreme displease of speaking with a Jenny on the phone. No matter what question we asked, she huffed at us and took a tone with us as if we were stupid. Because of the way my wife was talked to, she didn't even want to go to this store. However, I convinced her to go the following night. Big mistake. AGAIN we had the same displeasure of dealing with Jenny at check in. She was cold, not friendly, and seemingly annoyed with us for just being there.We asked her what information they kept in the system and why and her response was "Um because it's required if you want to go in back." As if we were suppose to know. Just to let you know if you werent aware, they take ALL of your info from your ID and still want your phone and email. JUST TO GO IN!For a one time visit on vacation it seems a bit much. She (Jenny) also seemed exceptionally annoyed that she had to stop a conversation with one of her coworkers to assist us! If Essence wants repeat customers maybe they should have people in the front who actually can give customer service. And don't believe their many positive reviews to get their rating, if you actually read through them its the same people writing reviews over and over and over again. We will definitely not be returning. Kenny in the back was great, but not enough to make up for the lack of customer service given to us twice by Jenny. She was more than enough for us not to return and absolutely will not be refering our friends!