“The Budtender who served me was great! However, I witnessed what looked like the manager raising his voice in an unprofessional manner towards some of the budtenders. This made the experience and atmosphere uncomfortable. Great quality of products and great budtenders though!”
Ugglover123, thanks for bringing this to our attention and please accept our apologies. No matter how busy Valentine's Day was, the interaction between team members shouldn't detract from the experience of our customers. While this was quite rare, we're addressing how to better handle a similar situation if it ever comes up again. Hope you come back and see what we're like 99% of the time (and striving for 100%)!
“My wife and I were referred a few months ago, and we were both immediately set at ease by the atmosphere, layout & staff. What a joy it is to visit, and everyone knows their products, that's for sure! we have visited many other shops, but the guide location is now our only place to shop! I highly recommend 2020 to everyone I know! ”
“Came in to see what their selection was, I was greeted by Jonathan and he was very informative about the product and accessories. His service was 10/10 and incredibly professional. Definitely coming back. ”