I absolutely love this dispensary. The people are always so helpful and friendly. They make you feel comfortable and help you find the best deals for what you want.
So tired of this dispensary. I've Literally gone up and down. Had problems last year which were fixed, then had a problem today that I will never forget. I won't go into detail but the manager this morning that answered the phone needs to find a new job. Most of staff are friendly and the past few months true wellness has been a good place to go. Won't do it again.
Yes, we are all in a stressful time right now and working together to make the best out of it, right? When you go to a dispensary, you want a good experience and to be treated with respect and kindness. It was a busy day and patients had to wait in the parking lot to receive their orders. Came the day before and it was even busier, yet the process went smooth and staff was very kind and professional. However, this busy day came with staff member cussing at one of the patients right in front of us. The staff member was not pulled up on these actions due to one of the owners cussing and throwing product behind the scenes. Seems leadership displays immature actions, therefore the staff thinks it is okay to cuss at a patient? When reviewing the order, no stickers were on the product and when it was weighed (had a feeling) it was short on 3 out of the 5 eighths. Not cool! Spoke to a few patients that shared other locations where this would never, ever happen. Reporting this to corporate offices, never going back.
My #1 Dispensary. Great staff that are knowledgeable, helpful and caring. If ever placed an order, if product discovered sold out I always get texted to suggest another product closest to what I wanted. I have never had a bad/negative experience here. Love to walk in and have all the staff say hello.. My Cheers! Where every body knows my name, preferences and give me the best service every visit! Yes I definitely recommend TW to everyone!
My favorite dispensary! Absolutely love the staff, prices and quality weed. I’ve never felt so welcome in a dispensary. One of the first dispensary’s I tried and is the only one I go to now.
This place is awesome! They make you feel at home, the front end receptionist who was working on 6/18/21 around 5pm , was Amazing! Jacob took great care of me , suggesting recommendations. Will be back , thank you !
Very clean and fast service. LEON SERVED ME AND HAD GREAT SUGGESTIONS AND WAS VERY KIND AND ENERGETIC LOVED HIM! The selection there was was great online but in store nearly everything had sold out but I still got one of the items I really wanted, island girl outdoor grow. Super high terpes for a low price, will definitely come here again even for just browsing the staff make things so lovely. Thank you and see you all soon, Phylicia
My name is Tammy Collins and my first time in .. Everyone was very nice and helpful .. was an easy process.. For someone who dont know alot about the diffrent choices.. they can help you with that .. The Employees know there stuff ... I had a good experience my first visit ... I have been back 3 times since ... and I would definitely recommend tru wellness to a friend ...
Terrible Place To Go First time ever going here and I bought 3 carts. Walked out the store checked my carts and one looks like it’s leaking and is missing oil so I go back inside to exchange my cart for the same one same brand and all. They tell me no it has to be not working, so if you spend money here you better make sure it’s what you want and that it’s all there. They will not work with you and definitely do not care about their customers. Would never recommend this place to anyone ever. If this is you’re only option, you’re better off walking to the next one up! Have a good day everyone stay safe!
Let me tell ya something about True Wellness..... I have been patient, cliant, and supporter of this place since day one. (Why haven't you guys made me a shareholder yet???...... LOL) BUT I've gotten to know the staff, front front to back, even the couple of ya that are left....from day one. They are deserve more respect than what they are given. They deal with a multitude of different people on a daily basis, and God only knows, but customer service is not an envious job. Not everyone out there has patience or a good demeanor, so their tell tale impression is left to the staff, who try to stay focused as it is. These guys are like part of the family, you may want to smack em, you may want to hug em, but give them all credit when it is due.
Incredibly friendly and knowledgeable staff as well as a wide variety of fresh products for this area.
this is a decent place to goto. The only problem I have is no matter how early I pre-order something it still takes them time to put my order together and I have to sit and wait. not really sure what the purpose of pre-ordering.
They keep it real here. No games no gimmicks. Even with the Cookies!
Great people! Friendly, clean, and really understanding! Great workers! Never ever disappointed!
There is a wide range of products here. It is very professional. Most employees are a joy to deal with. Reception is fantastic. Always positive and helpful. My only issues here are wait times, and the pickup ordering system. I usually have to wait a long time, even when there aren't many patients. The online ordering is not worth participating, it seems. The last time, I never received a confirmation that my order was even ready, so I never went to get it, then I got a call two days later asking if I still wanted it. LOL. Oh well. I have a reward there though, so I'm going to have to go back at least once. Again, everyone that I've dealt with there is fantastic. No problems at all with personnel.
Don’t waste money and time here! Drove an hour, wished I called first because they were out of the product I wanted/needed though. Call before you waste gas. Edit: gave them a 2nd chance yesterday, I even called before wasting gas again. Once bitten, twice shy. Double check your product is in stock before you even step through the door. Apparently the manager is going to contact me, waiting on that but I know it’s a lie.
Receptionist was super sweet and i did a pre order so i checked in and was able to get the military discount and was out within 10 minutes. Super cool staff and atmosphere. Would definitely recommend to others especially because of the one dollar gram for first time patients and the debit card compatibility :)
they were so nice
When I first started going here my experience every time was excellent. Quick and easy. I can’t say the same as of recent. For one it’s always packed, which you can’t fault a business for, but the lack of seating/parking is an issue for sure. Multiple visits I’ve seen people get up and leave clearly disgruntled which is relatable considering the 45m-2h wait. The staff are some of the most genuine and nice people I’ve come across, but there aren’t enough of them to service the populous that comes in. There’s only one front desk person to answer phones, document, search/ check cards, buzz people in, and talk to patients that have questions. That’s an impossible task at any job and I’m amazed they keep their cool as well as they do. There aren’t enough dispensers either. 4-5 seems to be the average. That’s just not enough during peek hours. I know it’s hard to staff for just the rush, but maybe a critical bonus incentive program for the busy times. (Meaning pay them time and a half for 2-3 hours just to fill the increased patient load.) Then you have basic issues; debit card system not working or “semi” working, Leafly menu not updated or even available, and no stock. I NEVER know what I’ll be able to purchase going up there because the menu is down and they’re constantly out of strains week to week. At this point I just ask the staff for their recommendation and they do their best. Look, I hope that soon I can change my review to a more positive one. I really do. The staff there are above and beyond but all these things combined make the patient/customer frustrated and without reviews or critiques things never change. I hope you all get your stuff together soon because you were an A+ before.
Fast Service
Very friendly and helpful. I don't live in the area but I still take the drive for the prices and selection. Definitely recommend checking them out!
Great customer service and selection. Music was a bit loud and hard to hear people. Especially while wearing masks. That said, I will definitely be back.
Fast Service
The wait time is the only compliant. That's to be expected fr they are the most reasonable an have a variety an there prices are good... I've been to dispensaries in my county and into other counties and this one always has the most stalked selection most reasonable prices best deal and best service to these people who are giving you all crazy reviews for real they must not shop around because I have facts.. the staff is knowledgeable and friendly Statewide on their way to make sure that they can give you what you need and sometimes they even work with you if they can. I've never been there for longer than 20 minutes waiting.. the selection is outstanding in the prices are great that's why this is my home dispensary...
