Beyond Hello - Cincinnati

“WE’RE ALWAYS READY TO GO BEYOND.” Oh, you certainly went beyond. You went beyond customer service, beyond accountability, and apparently beyond honoring the promises YOU PRINT ON YOUR OWN RECEIPTS. I bought SIX cartridges from Beyond Hello Cincinnati on September 4. FIVE of the SIX, all from the same brand and manufacturer, clogged and leaked oil into my mouth. FIVE OUT OF SIX. And before anyone thinks I brought back a bunch of empty cartridges looking for a handout, let’s talk about what was actually left in them. TWO of the defective cartridges were HALF FULL OR MORE. Another had AT LEAST A QUARTER of the product remaining. I also brought back TWO others with roughly an eighth of a cartridge or less remaining, specifically so they could see that the cartridges were ALL experiencing the same problem. We're talking roughly $50–$60 worth of product that I paid for and cannot use because the cartridges are defective. I returned them on September 21, just 17 DAYS after purchase, with my receipt. And this is where Beyond Hello really shines. Your own receipt proudly announces that Ohio locations grant exchanges for “defective products or quality issues” within 45 days of purchase. It even says the exchange is to be completed on the day the damaged product is returned. How convenient. I was there on Day 17. I had the receipt. I had the defective products. I had substantial amounts of unusable product still sitting inside some of those cartridges. I explained exactly what happened. I was well within YOUR advertised 45-day window. And Beyond Hello Cincinnati STILL REFUSED. Apparently, the “Product Satisfaction Promise” is less of a promise and more of a decorative paragraph printed on the receipt to make customers feel reassured until they actually need it. Maybe the next receipt should say: “WE’RE ALWAYS READY TO GO BEYOND… unless you actually expect us to honor what we just printed.” Five defective cartridges out of six. Oil leaking into my mouth. Hundreds of dollars? No. Roughly $50–$60 worth of product that I paid for and couldn't use. Returned after only 17 days. Receipt in hand. Promise clearly printed. And somehow I’m the one who had to argue for customer service. Brilliant. Congratulations, Beyond Hello Cincinnati. You have accomplished something remarkable. You took a customer who spent money at your store and turned him into someone who will NEVER spend another dollar there. I won't be back. Not for another purchase, not for another chance, and certainly not for another lesson in how little your “Product Satisfaction Promise” apparently means when it's time to actually satisfy the customer. “WE’RE ALWAYS READY TO GO BEYOND.” Yes, you are. Beyond disappointing. Beyond ridiculous. And apparently beyond the 45-day promise printed on your own receipt.

always helpful

The price difference is what drew my attention, compared to near by dispensary’s. After trying it out, the quality was top tier, and will definitely be my go to place from now on.

Relaxed, casual vibe. Minimal wait times. Helpful, welcoming staff. My new go-to!