Beyond Hello - Goose Lake (Rec)

Need to learn to answer your phone

Another great review for you and I, from our sister co: "words from the knife": What an awesome time to be a medical card holder in Missouri,.......right? I always love this discussion, mainly because missouri really does not have it together on helping its citizens on this wonderful: "pay for a license to smoke pass", yes, as a medical patient in missouri, you might find yourself making your way to Sauget, Illionis. In that case, prepare yourself as we cut the fat with the knife in this review of the facility and products sold. Just a jump across the bridge, and a swing through monsanto dr, and your 5 minutes from "Beyond Hello". First I would like to say that I have been visiting this establishment since it was "green solution", and wow, what an improvement. For starters, if you are going here be prepared to deal with COVID rules. May this not keep you from coming, for the staff is well prepared. What I can appreciate is the barriers, and the two lines. The line on the right is for recreational use, and the line on the left is for online orders. Do not expect any signs to direct you, as which laws only allow so much for dispensaries, yet the friendly staff and helpful security will give you direction if needed. When you go, keep in mind that the COVID restrictions only allow so many inside. Yet, even with the COVID guidelines, these guys keep it moving. NO PHONES OR CAMERAS INSIDE.... this is due to someone taking pictures inside and posting it on the web. So...no phones inside. I have never tried the "online" ordering, yet that line appears to be moving all the time. As far as waiting, ....you will experience some wait, but what can you expect....there is not too many around in this area of illiionis. What you can really appreciate is the communication from the staff. Missouri medical patients, like myself, may wonder: "will missouri ever open up"? Don't hold your breath. If your a patient like myself, you may find your way over to Sauget and meet the staff, explain what you have, or what strains you need. So far this communication, friendly staff, and accomendations for COVID has shown customers, that they are adaptable to situations. Bring Cash, atm on site, 10% off if medical or veteran discount. But be prepared for the state tax, that is only thing that keeps this review from 5 stars....and its not their fault. Good Brands like Verano, Revolution Cannabis, Rthym, Keep up the good work. 420

Very nice store, good handling of COVID protocols. Price is competitive for IL weed, but definitely higher than other states (not a ding against B/H, just a function of IL taxes). Good selection, particularly of vapes and disposables. Would be nice to have smaller sizes of flower available.

loved everything about this store they were kind and helpful definitely coming back!!!

UPDATED REVIEW: Been here 4 times, with each time getting increasingly worse. Yesterday, I drove 60 mi round trip to Beyond Hello to wait 2 hours in the sun with no shade to pick up a product that I never received. Order placed at 10 am for a 1-2p pickup, but was growing concerned by noon as I still hadn't received my confirmation text. Figured they must be running behind and the text would arrive eventually, I set out and arrived at 12:45...only to find 50+ angry online order customers in the same situation, including those with pickup times as early as 11a.m. After 40 mins of waiting with no communication from the employees who briefly pop out only to tell us they are working as fast as they can and to please wait patiently, so we do. As we wait, with our line not even budging, we watch as the walk-in line is repeatedly shuttled through. As they exit, they tell us things like "everything inside is a total clusterf*ck due to a series of bad decisions", "just to warn you, I waited 3 hours for a pickup", and then the dreaded "they already sold out of a lot of things". Understandably, we all start growing concerned because we wonder how/why they are selling product to walk-ins if the still haven't filled our pick-up orders. Surely, they would prioritize pickups and not sell product already claimed...but if our orders are filled, why can't we come in to pick it up? At this point, it's been 2 hours since I've arrived and 45 mins past my pickup window. Meanwhile, we still have no idea exactly what the issue is nor have been given even a rough estimate on how long the wait may be. Many of us trying calling, myself included, but once again, no one to answer phones. Employees only briefly pop out to yell at the massive crown huddling together under the awning simply to get some shade and to maintain 6 feet of distance, which was simply impossible due to the number of people and the fact that employees make no effort to come relay info to anyone past the first 10-12 people in line who can actually hear then. I start seeing customers walk around to the front (I assume to seek out info) and then angrily storm off, so I run up to the first security guard I see in hopes of getting answers. I ask him if there is a chance that the products we ordered will be sold out by the time we get in and he says, "Yes and they are already low on many items." I tell him I have to leave, but ask if I can come back for my order later tonigh when the text message comes through and he tells me, "You can if you get it, but it may not come through." Angry and now rockin' a great sunburn, I decide to leave with the others as we all vow to never come here again. Customers understand that everything is going to be slower/less convenient due to the pandemic, but the issues I witnessed yesterday cannot be blamed on that. The problem here is mismanagement, poor communication, and greed. If you don't have sufficent resources (employees, product, space) to facilitate pickups and walk-ins, then don't offer both. People place online orders for convenience and speed, but each time I've been here, it's never taken less than 45 mins of waiting in the sun (or rain) just to get to the cashier. Most importantly, online orders should be prioritized over walk-ins and selling claimed product before filling orders is simply unacceptable. If this wasn't the case, why couldn't we pick up our orders if they had already been set aside? It's clear this company has decided to focus on simply fitting as many sales into the day as possible rather than customer satisfaction. Otherwise they would hire someone to actually answer their phones (have never gotten through), communicate to customers if product sells out, & find a way to shield them from the elements if they are waiting 2+ hours. Been to dozens of dispensaries and have never had issues like this.

Have always had good experiences here. Staff is friendly and knowledgeable. I always do online ordering and pay at pickup and it’s always super fast.

5/5 Product 5/5 Service 1/5 Price If you are wondering why prices are so high and options to get a PLANT are so limited look no further than who owns places like this. https://www.jushico.com/team Here is a link to the ownership of Beyond/Hello. The three Founders, are Jim Cacioppo, Erich Mauff, and Jon Barack. Jim Cacioppo is a Co-Founder and President of a global investment firms managing companies with over 10 billion in assets. (Picture him as the Management Man) Erich Mauff was the Managing Director of Corporate Finance in North America for Deutsche Bank (He is the Money Man with International ties) Jon Barack has worked at many Hedge Funds spending the past 5 years focusing on Cannabis investments (he's the Brains Guy, the one with the data who knows the cannabis industry because he's actually been spending other peoples money working at Hedge funds learning about the industry). Plainly put these are the people, and their major shareholders, that are profiting from the absurd pricing on a PLANT. The rulings and regulations are rolling out nice and slow so these conglomerates can jump in first. Welcome to the new Alcohol Industry, its being corporatized right under our noses. Beyond/Hello is just where they begin. They own numerous other chains of dispensaries. https://www.jushico.com/our-brands Just wanted to say this to inform the people who want to listen and out of pure disappointment with the world.

I don't like the one on GOOSELAKE.. why DO HAVE 5 SECURITY GAURDS.., sitting gossiping, why is it so intimidating. why is line so long one I purchased, why isn't the site updated on Leafly. Then why are lighters 5.00 my experience COMPARED to Colorado/VEGAS.. is totally structured and not fun. THEN YALL GOT FOLKS WHO ARE UNKNOWLEDGEABLE ABOUT DRY VAPES, G-PEN VS PAX.. LIKE this irKs MAJOR. THE new STORE on Mississippi Ave.. feels 💯 better. YALL SHAKE PRICES are crcr.. 12hr drive y'all could bring what Colorado has.. papers, lighter, t-shirts SHOULD not start at 5.00 buck.. please GET MORE STAVIA..ie GREEN CRACK.. once u shop there 2x it's a rap if u wanted variety.. POWER TCH it COMES 10 pks .. order that PLEASE...then HOW DO PRICES DIFFER SO MUCH BETWEEN YALL N OTHER PLACE LIKE 5 MIN.. away..IT BAFFLES ME. PLEASE RENAME THE LOCATION.. ONE GOTTA BE SAUGET OR CAHOKIA OR SUMIN. 😊... Please put folk on duty that can answer Medical Med questions.. plus other questions.. like CDL n.. for MISSOURI n ILLINOIS.. please.

Great place!

First time to a dispensary and they did not disappoint. Very clean inside and the staff is super helpful and easy going. Can not wait to come back!

Prices are pretty high pre-tax, so make sure they're giving you you're discounts and the correct price on your products. I've been ripped off on price before , when I said something to have it corrected, they politley explained that "all sales are final" and I'll have to contact customer support. I've been waiting 2 weeks for someone to get back to me from customer support. Not sure if its even a real email address anymore. If anyone from the store actually reads this....I'm still waiting.......

Great dispensary! Everyone is so friendly and helpful. I always do pick up orders and I am in and out in a matter of a few minutes. Definitely would recommend!

I love walk-in purchasing--as well as speedy online express pickup. Takes less time than a visit to Walgreen's. The atmosphere is quiet, friendly, helpful and smells great! They sell these great Elusive candles (I bought one). Senior discounts and a reward program! It never seems crowded no matter when I arrive, and check-in is fast.

No line outside which was a great start. All the staff were very friendly and answered some questions before we even had to ask them! They walked us through all the options for the products we were looking for all while giving helpful advice about each product we were interested in. All in all, I loved the place and can't wait to go back!

Convenient location. Good service.

the large parking lot is wonderful and they are open during the pandemic for in store shopping or online ordering. the workers are helpful and super cool! definitely shopping here regularly

Quite a long wait, about 30 mins, but it is right before Christmas. Lines for pick-up vs. walk-in weren’t clear. Once inside, real clean place, friendly staff as well. We ordered and then when we went to pay, they said they had run out of that product and had substituted it for a more expensive one. Ok, we bought it, when we later smoked the pre-rolls, they wouldn’t hit - couldn’t tell if it was the filter or packed badly. Ended up having to just take the weed out of the paper, really disappointing. Decent high for what we got, but a bit expensive.

clean, kind, cool

Trash Weed . THC % Means nothing here. Extracts & Weed (no high ,no flavor.) Hi tax & LOCATIONS Rippoffs.

Great staff at both locations. Bud tenders are knowledgeable and very friendly. Security and front door staff are always welcoming and inviting. Taxes are states fault so I don’t blame the dispo. Only things I’d change is more competitive prices, more deals for regulars, and a better discount for vets. They have earned and def deserve it!!!!!!!

My order was taken and out pretty quick. I hate that they don’t advertise that its cash only. Bud tender didn’t confirm with me when I first asked and didn’t actually give me a definitive answer until I had to pay.

Super clean place, great customer service & great products.

Awesome team they will help you with anything you need, now i can just place a online preorder and head on up there, EASY PEEZY!! Love you guys and your terps🍃

I love being able to order online, choose a time, and be able to get my order separate from shopping and fast! They are always friendly and very helpful if you’re unsure of what you need.