Let me just say that I've spent thounsands of dollars at this store and the staff could not be less helpful, every single time. I called this morning when my Airopro vape pen stopped working to ask about the exchance policy, since the pen was purchased there. I was informed via phone to bring in the original receipt, case with charger and they could replace it, no issues. When I go to the store after work to exchange the pen, the clerk grabbed a new pen off the shelf and started the exchange. He then said he had to check and call his Manager (but not to worry, they would still exchange it). He then comes back and said they would exhange it up to 6 months and that I needed to contact AiroPro directly. Had they informed me when I called before hand, I would have been a lot more impressed with their customer service. I have had problems here with staff not honoring the weekend specials that they offer, and when I called about it shortly after... the woman that made the error pretty much told me to go fly a kite. I will not be returning here as a customer, do yourself a favor and check out Kushmans or Fweedom, not much futher away. Both have better selections with more affordable prices and staff that are actually plesant to interact with that are knowledgeable about cannabis and their products.
LOVE this place! When my Mom had cancer, the budtender was super helpful with recommending just the right oils to deal with the effects of radiation. I am super impressed with the move (They used to be upstairs) The prices are great, the atmosphere is comfortable and Betty is super knowledgeable,she is by far more educated than any budtender I have met this far.
Love this location. Perfect range of selection, and always something delicious in stock.
They seem to have listened to the reviews of people complaining that they didn't have high quality enough strains for their personal preferences, so now after looking at their menu I see I've been priced out of this store and will have to find another. Too bad, because this one's the most convenient, and the happy hour worked well for me. I buy only budget OZ's, but apparently the people who have/use their voices want expensive strains without regard for people on a budget. Time to search for yet another store that won't only cater to the privileged.
Thanks for your review! We work really hard to provide everyone with quality flower at all price points so we're sad to hear you're not finding what you were looking for. We have a good selection of flower and concentrate at prices that don't break the bank starting from $3 - $5 flower grams and joints on up to topshelf pricing. In regards to the budget OZ's you mentioned, our current go-to suppliers are short on supply at the moment but we will receive an order soon of awesome OZ's that should go out at $75. We're pretty picky with what we bring to our clients so it takes a bit of work and patience to find GOOD clean smokable quality budget bud that's not shwag (that fits your price point), so selection is sometimes limited with what we can bring in for you, but we try our best! Just be looking out for it on the menu, they do move quickly when in stock. Have a great day! :)
Really awesome strains and staff!
This place is one of my favorites. A couple of the guy bud tenders aren’t the friendliest but the 2 girls are always nice and helpful and if they don’t have something they will recommend something else. They also do a Costco card discount, which is nice. I prefer this store over the larger huge shops. It’s more local and friendly with the same ppl helping me. Not a new face every time I come in. All they need is a better selection of higher cbd flower and or 1 to 1. They had some real nice CBD dream from Millennial Green, but not much else the last time I was in.
Thanks for your review! We are always on the look out for high CBD flower, cause we definitely enjoy the effects, unfortunately not a lot of growers carry CBD strains. We have a few choice ones that we bring in when available but they're not always. We will make sure to leave an update on our Leafly page if/ when we get any in for those looking specifically for that. We have a ton of Fairwinds, WildFlower, & CPC merchandise with alternate CBD products that we LOVE!! If you're open to those, they are great to experiment with.. Some of our staff have even started a regiment since we've gotten them in. Also, one of the dudes you mentioned is no longer with us for the very reason you brought up, the other is still here but he's just a bit shy.. We also have a couple new faces since so if you have time or are in the neighborhood stop on in and introduce yourself, we'd love to see you again! :)
I walked in they had a special on a strain I wanted that was on their website and since I was a new customer they tried to up sell me and they told me they had sum in the back but they couldn’t sell to me right then✌🏽😂
Hi! I really didn't understand the review you left. We had a special on a strain but we tried to upsell you on something in the back? That makes no sense. Maybe the bud tender was just trying to give you something comparable to what you were asking for. Suggestions on alternatives are often given if/ when we run out of something. Especially a popular item. My Apologies if this was the case. We do have fresh stock of product waiting to be released but because of the traceability issue that the I502 industry is facing right now as a whole, we were unable to release it on our end for sale. I'm sorry this was your experience but it would have been illegal to sell you the product you were looking for at the time. We always try to remain in good standing with the WLCB in order to continue to operate our business. We hope you understand. Thanks!
Parking is a little messed up, but everything else was fantastic. Loved the Costco and Veteran Discount offers!
My wife and I are regulars here and it's always fantastic, great vibe, super nice and helpful budtenders, solid prices and vast selection. They recently moved downstairs and it's now got a really great flow to the space. I always send friends this way.
We tried going here after breakfast on the weekend and it was almost comical. There are only 3 spots to park in and a huge truck double parked. Finally got inside after someone left and it was small, crowded, and after 5 min no one had even greeted us so we left. The prices looked similar to elsewhere but the headache of parking and lack of a greeting won’t have us coming back.
Sorry to hear this. Our lot is actually open to everyone if it's a quick in and out visit, but yes we have 3 main stalls out front specifically for us, which normally suffices our daily traffic. Our staff is also usually very good at greeting everyone as they walk through the door so I'm surprised to hear this, I'm sorry if they missed you in the crowd. We will definitely correct our employees as to how long a customer should be waiting for service so thank you for your input and we will definitely strive to do better! We have some FIRE products so if you're ever in the area again, we hope you stop by and let us make it right for you! Peace :)