Ordered online. Had to call an hour later because I hadn't gotten an update. It had been sitting there, filled the whole time. Doesn't seem like I should've even ordered online if I have to call and check.
Thank you for your feedback about our online ordering system. We're sorry to hear that you had to wait for so long to get your order notification. We are always trying to improve the system so that it can go smoothly for every single transaction and appreciate your patience in the meantime. If you have any additional feedback, please send it to firstname.lastname@example.org