Cloud Cannabis's customer service philosophy seems to be "We don't have to care once we have your cash." I've never seen a company be so stingy to a customer who just wants what they paid for, except when they're running out of cash and going bankrupt.
Or maybe the company's owners/investors are just unaware how serious a problem they have at their stores. If you cut corners on hiring retail managers, you'll get people who only see customers as one-off transactions that produce cash. They don't get that insulting and then stonewalling a brand new customer has costs bigger than any one sale: no repeat business and possible loss of other customers due to reputation hit.
Details: Vape cart clogged just under halfway consumed. Manager offered me a 10% discount (!) on replacement: "It was discounted 20% already" (irrelevant). I offered 50% on replacement, to cover what I'd consumed. "Nope, we'd lose money on the unit." Done. No counteroffer. What about the money I lost? They don't care.