After today I'm not likely to return. I did an online order and checked it since the last couple times there have been errors. Today was no different, yet I catch it before I left the store. The young lady assisting me was very nice & went over/beyond to fix the issue. Now the "Manager" was a different story he was rude, lacked good customer service skills & when I asked for the receipt to very all was correct he had the nerve to make a smart ass remark. Not cool @ all. Train up your staff. It definitely is different from the previous owners. And not really for the Better. Angela js still there, and my favorite. And the young lady assisting me today (Didn't catch her name, she had a patch on her eye).
budtenders that don't know basic products. I went in asking for a product, she had no idea what I was talking about so instead of asking or trying to find me the information she just suggested whatever was in front of her. top notch salesmanship...
liked it...havent seen the renovations since the name change
was almost a daily regular at Diego and grew to know staff well due to schedules that didnt change. Diego catered to my age group 50s. Now that its Zips they definitely have ruined the whole thing. Regular budtenders have all over schedules. New staff are young and somewhat inexperienced. Music is always loud and often offensive. Zips you are chasing a large group of customers to other locations.
Staff is always helpful and kind, willing to listen to you and help find the product you want.
Diego is no more- this is now Zips. The products are over priced and terrible. The atmosphere is eerie... So sad to see DP turn into this.
PRICES ON MENU ARE NOT THE SAME AS PRICES CHARGED IN STORE!!!! I use to use this store regularly but will never be shopping there again. I came in today to get my usual gram of oil for 8.50 as listed on their menu only to be informed that they have switched owners and are now charging 12 unless you are part of the loyalty program. IF YOU WERE PART OF THE LOYALTY PROGRAM BEFORE YOU HAVE BEEN WIPED AND HAVE TO SIGN UP AGAIN THANKS TO THE NEW OWNERS. After hearing this i prompty grabbed my cash and id off the counter and left the store. I will never be returning and will be telling everyone who will listen about the shady ways this place is listing their prices and doing business.
Hii i do not know how to contact you. There is no message button but rather call. I have to cancel my order because i couldn come for the pick up. Im sorry, you may delete this. I just want to inform you. Thank you
Fantastic dispensary, I got helped out immediately and the budtender was very helpful. The variety of products is amazing as well, I will def be back !
beautiful set up and displays and the best customer service ive ever had