Embarc - Chico (NOW OPEN)

This was my first time purchasing from a dispensary, so I was kinda awkward. Despite this, everyone there was super nice! At first you’ve gotta check in with proof you’re 21+, then after that you head in. They were incredibly helpful and kind, and I feel bad for seeming in a rush. Definitely worth the visit!

bought a cart and was not told that the width is Bigger than standard size. partner called to ask if anything can be done, they told him he could come in and buy a compatable battery. as Someone whose worked in dispensaries i was always taught you let the patient know before they purchase about the abnormal sizing. With the suggestion of coming in to buy a battery rather than allow an exchange feels like a ploy to trick patients into spending more money. Either that or they are poorly training their employees. When I called to let them know that it does not fit into 4 of the standard Ccell batteries we have the manager would not come to the phone and only offered for us to bring in the cart AND our batteries. as if we are too stupid to know how to set it up ourselves.(this is all relayed to me thru someone else) He really wanted us to waste gas just to come down and see if they could force it to fit for us. rather than just allowing us to exchange the product. Back to delivery for me.

The vibe of this dispensary is laid back and fun. I will say I hate the crazy rush hour but, whether it’s online pick up and/or building my order it pretty quick and easy. Kaley, Jordan, Ricardo and many more all of you are amazing at your job and knowledge of products

poor customer service