Everyone at Emerald Haze says "THANK YOU" for your awesome review!!!
THANK YOU FOR GREAT REVIEW!!!
This is a complete SHOCK to me!!! My name is Kris and I am the store manager. PLEASE reach out to me personally. My email is firstname.lastname@example.org. I ASSURE YOU THIS IS MY HIGHEST PRIORITY AS OF NOW. Emerald Haze does NOT condone, promote, accept, or tolerate ANY TYPE of discrimination, sexism, racism, or hatred!!! I APOLOGIZE FOR THE ACTIONS OF THE INDIVIDUAL. I would really like to meet you personally and talk about this unfortunate situation, and do everything I can to make sure this NEVER happens to ANYONE again. PLEASE email me ASAP, so we can rectify this. Again I am so sorry this happened. I hope to hear from you soon!!!
Great job Keion!!!
Thank you for the review. Emerald Haze prides itself on a great all around experience.
Emerald Haze appreciates your kind words and values you as a customer!!!
Sorry you had a bad experience. Let me elaborate on being 21 and being turned away. Emerald Haze policy is that we do not accept vertical ID. So if you are over 21 and still have a vertical ID we will not allow you in. Sorry for any inconvenience this may cause. Emerald Haze is not the shop that follows this protocol. We are very close to completing our medical certification. Once we are medically certified our policy will change to accommodate medical patients only. If you were not given an explanation, I apologize. If you are over 21 and have a horizontal ID come back in and let us show you the true Emerald Haze experience.