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Logo for Fire Leaf Dispensary - Norman
DISPENSARY
MEDICAL

Fire Leaf Dispensary - Norman

Norman, OK
4.4(225)
856.2 miles away
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Ratings and reviews of Fire Leaf Dispensary - Norman

4.4
(1 ratings / 224 reviews)
4.4
Quality
4.5
Service
4.5
Atmosphere
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Reviews 73-96 of 224
March 18, 2020
D........1

They're awesome people

Dispensary response:
WOW! Thank you for your review! We love our budtenders and they take a lot of pride in providing a first class dispensary experience.
May 4, 2020
March 13, 2020
L........e

Amazing bud and even better bud tenders!

Dispensary response:
Wow! Thank you so much for taking the time to leave a stellar review! Everything we do is patient driven and your feedback means a lot to us.
May 4, 2020
April 4, 2020
J........1

My experience @ the Norman location was horrible. The budtender couldn’t tell me anything about the flower I was interested in.

1 person found this helpful
Dispensary response:
Everything that we do at Fire Leaf is designed to deliver superior customer satisfaction and it appears we have failed you. Lack of focus, carelessness and indifference is not what we are known for. We are sorry your experience was not reflective of our reputation. We have addressed the issue internally and have rolled out training to ensure it does not happen again.
April 29, 2020
April 10, 2020
B........2

I personally had a very unpleasant experience. The flower was shitty & the mangers on duty were very lazy

1 person found this helpful
Dispensary response:
From what we can see your experience was not reflective of our brand. We are really sorry for that. From the moment you walk into our business it is our responsibility to give you the best possible experience and deliver what we promised. Clearly this time around that was not the case and for that we are sincerely sorry. Thank you for providing honest feedback. Knowing where we missed the mark in this situation helps us tackle our weaknesses as we strive to be better every single day.
April 29, 2020
March 23, 2020
Z........3

Employees are rude & management @ this location is very unprofessional.

1 person found this helpful
Dispensary response:
We are so sorry to hear your experience was not reflective of our reputation. Would you allow me a few minutes of your time via phone so I can hear more about your experience? Please email me allison@fireleafok.com
May 4, 2020
March 16, 2020
S........n

Very uncomfortable environment the last few times I went in to this exact location.

1 person found this helpful
Dispensary response:
Thank you for letting us know about this. Feedback helps us tackle issues and become a better business. Our leadership is trying to identify why this happened and we will resolve in a way that ensures superior customer experiences now and in the future. We are so sorry we did not resolve the issue on the spot. That is our policy and we failed to stick to it. In the future please don't hesitate to ask for our manager on duty. She will take care of you right away. We want your business and will do whatever it takes to earn it back. You have our promise. Would you reach out to me via email at allison@fireleafok.com ? I want to make sure we take care of you.
May 4, 2020
January 30, 2020
R........w

Hunter is a really good budtender, he always gives great recommendations and knows his stuff

Dispensary response:
We love Hunter and will pass this along to him! Thank you so much for taking the time to leave us a review!.
May 4, 2020
February 11, 2020
S........6

Amazing people and selection!

Dispensary response:
We train and coach around a culture of empowerment, kindness and quality, and want everyone in our team to feel equipped to serve you as if you are family. We will pass along your comments to our team. It is words just like these that keep us going!
May 4, 2020
December 21, 2019
S........m

Lauren is the best. This is my absolute favorite place.

1 person found this helpful
January 9, 2020
R........8

I stop by weekly for the best prices and quality! Hunter hooked me up today and im excited to try what he suggested!

Dispensary response:
We take pride in consistency, quality, and having some of the best budtenders in the state! Thank you for taking the time to let us know!
May 4, 2020
March 9, 2020
B........O

Edible selection sucked. My bud tender complained the whole time about their job

1 person found this helpful
Dispensary response:
We are so sorry to hear this. Thank you for taking the time to leave a review. We pride ourselves on having some of the best selection in the state. If there is something specific you are looking for please leave a comment in our comment box or speak with the manager on duty. Our purchasing manager takes patient feedback and requests very seriously and would love to hear what you were looking for that you didn't find.
May 4, 2020
January 30, 2020
S........9

Good selection. Good rewards program.

Dispensary response:
Thank you for the review! We pride ourselves on having some of the best selection in the state and are so glad patients like yourself can rely on us!
May 4, 2020
March 5, 2020
S........P

This dispensary sucks- use to be my favorite until I saw how employees were treated. New management sucks here too! Lost my business and I’ll b sure to let everyone know not to give their money to this greedy company

Dispensary response:
We want to be #1 when it comes to customer service and clearly we missed the mark. Apologies are not enough. I take full responsibility for the actions and attitudes of our staff and I have already addressed the issue internally. Give us another chance. We will not disappoint. I would like to tackle any issues or concerns that remain unresolved. Please feel free to reach me at slee@fireleafok.com.
May 4, 2020
July 30, 2019
B........5

This dispensary as a whole is a joke. We got our cards from them back in January and have spent alot of money here with that being said here's the problem. They go around and make up rules and laws that fits them. For instance they would ask regular customers for their D.L and say that it was a new O.M.M.A law.... B.S we asked omma and it wasn't true. Secondly their okc location would have a bottom shelf flower for 10 but you would come to the Norman location and they would have it on top shelf for 20 and so the straw that broke the camel's back today was we went into the Norman location this evening and mind you theirs no signs for no cellphone use past a certain point and we have a family member in the hospital right now so we walk up to the concentrate counter and my wife's phone rings she answers and this sawed-off half-pint little guy comes running over yellin at her that she can't have calls back their and as she's walkin out this ass wipe continues to yell at that she can leave he doesn't need her attitude well apparently he doesn't need our money either. Very poor customer service skills/ managerial skills. And they rip you off.

2 people found this helpful
Dispensary response:
Hello, first allow me to apologize on behalf of everyone here. We love what we do and we want for every customer to have the best possible experience. This is not the way we do business and we intend to make amends. Would you please allow me a few minutes of your time via phone? I would like a chance to secure more details and the opportunity to make amends. Would you please reach out to me at your leisure via email at [mbell@fireleafok.com] I will personally make sure we take care of you. Again, we are aware that your experience was not up to par and we want to earn another opportunity to serve you. -Kindest Regards.
August 8, 2019
November 16, 2019
B........1

I always have a great experience at fireleaf. Hunter and the other bud tenders are always friendly and helpful. The bud is great and the prices are second to none in Norman. Specifically Hunter and one of the other budtenders who name slips my mind (guy with longer brown hair) are great at getting to know you as a customer and making recommendations that fit you. Best dispensary in Norman hands down.

April 29, 2019
T........a

This is hands down my favorite Norman dispensary. The Fire Leaf brand does seem to hold true regardless of the actual location, however Norman is my "home store." I visit this dispensary regularly, they know me by name, the bud tenders are personable and patient, they will happily let you smell each and every strain if you want. The selection is vast, normally they have no less than 20 strains available. Cartridge selection varies dependent on supply and demand, apparently those Helix carts are super popular. In a few other reviews they list that the strains have been moved between shelves. Yes, this absolutely happens. In my experience it generally is a move from top shelf downward, I have not seen a strain go the other direction. I have actually purchased a strain from the top shelf and come back a subsequent week to find that same strain on the bottom shelf. Why? Because the big beautiful buds are gone, and no one is likely to pay top shelf prices for smaller buds. Personally I find this to be a wonderfully customer friendly business tactic. They're being honest and I appreciate it. As far as no returns, they do allow returns on their carts if unused, if you have the receipt, and the purchase was recent (7 days I think...could be wrong on that). Daily specials and a happy hour (10-11 AM, 9-10PM) that gives 15% off on the total purchase. Deals don't stack, but it's rumored that the 10% veterans discount DOES stack, even with happy hour (not a vet can't confirm). Finally they offer a generous points system and give $10, $20, or $50 off of later purchases once enough points are collected. TL;DR Ignore the haters, this is a great shop. They are friendly, they are not stingy, they give the best deal that they can, every time.

Dispensary response:
Thank you for the love and feedback! We hope to see you again soon!
May 3, 2019
October 27, 2019
t........n

this is my go to shop ive been to stores all over the state and this fire leaf consistently in my top 3. if you are looking for good deals and and great prices and even better product

1 person found this helpful
December 29, 2019
M........8

My budtender was the coolest guy! helped this newbie out major😘

March 3, 2020
S........s

I was referred here by a friend & honestly I will not be going back here. The employees were very rude

Dispensary response:
We are sorry your experience was not reflective of our reputation. We have addressed the issue internally and have rolled out training to ensure it does not happen again. Would you please allow me a few minutes of your time via phone? I would like a chance to secure more details and the opportunity to make amends. My email is allison@fireleafok.com
May 4, 2020
December 28, 2019
C........7

excellent staff

May 5, 2020
C........U

Rude staff

1 person found this helpful
Dispensary response:
We are saddened to hear this. Customer service and budtender knowledge are something we pride ourselves on. I would love to hear more about your visit. Can you please email me at allison@fireleafok.com so we have the opportunity to make it right.
June 1, 2020
February 29, 2020
A........W

Nice store very impressed but the staff & management are horrible. I will not be returning to this dispensary. Very very UNPROFESSIONAL.

Dispensary response:
Thank you for taking the time to point out personnel issues. We can only address problems if we are aware of how our interactions are affecting the customer experience. What you experienced is not acceptable and we are working to correct it ASAP. Every customer deserves seamless customer service delivered with enthusiasm, accuracy and kindness.
May 4, 2020
September 11, 2019
G........e

The security company is crap. This place needs to understand medical!! People do not get treated poorly when buying insulin, they don’t get harassed for chemo! Nobody should be discriminated against for their choice of medical relief.I am seriously calling an attorney for the ill treatment received by the security guard. Bleach blonde bad eye makeup!!! Literally asked to step away from the counter like an inmate!!!

2 people found this helpful
March 4, 2020
T........l

This store is store is trash and so is their weed

Dispensary response:
We are so sorry to hear you had a substandard experience. This is not our standard. If you have any more specific feedback we would love to hear it. Please email me, allison@fireleafok.com
May 4, 2020
345...10
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