ladideathstrike
If I could give this company 0 stars, I would. This was a saga that just wouldn't end and was full of frustration from the very start. I placed my first order to be set to delivered on NYE, I was given a 4 hour delivery window and waited at my apartment that entire time. (They typically only give a 20-30 min heads up that the driver is on the way and if you aren't there they will charge you $10 and not deliver the product.) My delivery never came. No driver, no curtesy phone call, not even an email. When I contact the company they said it was an 'oversight' that I wasn't notified and offered to wave the delivery fee and a small discount if I replaced the order. I decided to give them another shot. This time the order arrived on time, without incident but the product quality was absolutely HORRIBLE. Along with flower (honestly reminded me of schwag but that's a story for another day), protabs, and other products I ordered 6 tinctures. Every single bottle was expired, by MONTHS. Ans one was leaking from the seal. Now not only is this poor inventory practices (FIFO anyone??) but it is also highly against compliance in the state of California. When I was finally able to reach someone at the company about this they offered to refund me through paypal, or credit the same amount plus $20 if I wanted to reorder..again. I decided to cut my loses and ask for my money back through paypal. That should have been a simple process. Well, two weeks later I was still not refunded. I contact them through email twice, no reply. I then used their 'live chat' feature and was promised to be refunded by end of business day. I was not. This continued on for another week, false promises and downright ignoring communication (I had to txt them 3 times to get a response) until I was finally refunded- almost 3 months after my initial order. Their customer service is subpar and that's putting it nicely. I also happen to be trans* and told their representatives at least 3 or 4 different times my preferred name however, they continued to dead name me. Their products violate compliance and are less than mid level quality. All in all I will never order from them again and I highly encourage everyone else to consider putting their hard earned money and time into another cannabis company.
