My entire experience with Haven has been disappointing. As a first time patient you have to fill out this weird online “new patient application”, that security promptly gave me crap for not completing as I drove up. Once I finished filling out the application, everything went fine. I got set up for rewards points and everything. I check out my rewards points and see that I’m eligible for a free Haven tee shirt, so I redeem my points and these guys actually gave me an hour to come pick it up... I literally live an hour away from them and was in town visiting my parents. Haven has a great menu and great staff, but my first experience wasn’t the best.
We appreciate you taking the time to review our store. We (the staff of Haven) have made a ton of adjustments to stay open and keep everyone safe over the last few months and we apologize for the experience during your first visit. We hope things are better on your subsequent visits! Regarding rewards, we do ask that you try and redeem them onsite. Any reward you are eligible for can be redeemed and shown to a staff member during our business hours- 7 days a week. You can also add the item to your online order and redeem the code in front of the staff member. Feel free to reach out directly if there are any additional concerns or questions you have - email@example.com. We hope that you have MUCH better experiences going forward and we thank you for your time!