🤬🤬 HHC is far from healing. DO NOT buy any cartridges of any kind here. If you walk out that door and realize there is a problem with your cartridge, you better have your actual receipt (even though they can pull it up 10 mins later on the computer) cause if you don't, you're screwed. J.A. has no clue as to what a normal cartridge or pod looks like. If you try to or need to speak to the manager, said individual won't even speak to you, let alone come out to see what the problem is. One Plant in El Sobrante doesn't work like that. Neither does Greed Remedy by Hilltop, Ohana in Emeryville.... HHC needs a remodel of employees
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About this dispensary
Holistic Healing Collective
Leafly member since 2018
dispensary Hours (Pacific Time)
3 customer reviews
Holistic Healing Collective has a great vibe and a wide variety of quality products to choose from as well. Whether you are looking for edibles, concentrates, pre rolls, flower, or drinks, Holistic Healing Collective has your cannabis needs. The staff are very friendly and if you have to wait in the lobby theirs something entertaining on the television as well. The budtenders are friendly, down to earth and easy going. Shoutout to Angie for striking a pose next to the Heavy Hitters display for my yesterday. Much appreciate it. In stock they do have the Heavy Hitters 2.2g cartridge for anyone who is looking for a bigger supply of the best tasting most enjoyable high.
Overall the place has come a long way since 2018. They’ve expanded and the atmosphere is pretty friendly. If you are a first-time visitor, I would highly recommend that you find a bud tender that is knowledgeable. Their display cases are bright and their menus are boldly displayed behind them. On some days you can catch a Taco Tuesday special or even some fresh baked cookies as you enter the “show room.” Front staff and security is ALWAYS amazing, been here 8 or 9 times since 2017 (maybe more) and they never take more than 10 seconds to check me in. Never had to use the waiting area, but a nice little spot away from the check in area to fill out your paperwork. I gave service a 2 for their budtenders’s knowledge of products as well as how they communicate to their new and returning customers. I bought a cartridge, it gave off metallic feedback, almost a harsh chalky like taste and I called them to ask about their policy. The lady on the phone (super nice) told me I was within the return period and to bring it back with my receipt and packaging, ok cool no problem. When I returned the next day, the young lady who assisted me was super rude and combative; a complete change from the budtender the previous day AND the person who assisted me on the phone when I asked her about their policy :( What saved me from completely writing them off again was the Manager. I explained the issue; even offered to hit the chalky cartridge again. She believed me and set me straight, and I’m appreciative of her customer service. Only weird thing about the whole exchange is that she took my entire receipt (I had purchased 3 other items the day before). If you could check your products there before you leave, I would highly recommend it to prevent the experience i had. I recommend them as they have the BEST selection of cartridges & pods, drinks in the Richmond area. The other locations are Vallejo or Emeryville. Not a huge fan of their flower, but I’ve had friends say different. Overall, as long as you don’t have a bad product from them, they’re the best spot to visit.