Joyology Wayne (REC)

The staff is friendly enough and they have deals just like any other dispensary. But I always feel like I'm being rushed when I go there. there's definitely a get as many people in and out the door as possible kind of feeling. The place is glossy, and they have pretty packaging and all that, but I've yet to have a budtender tell me what they know about different strains. I went to buy vape carts, and the bartender just pointed at the rack, like a cashier at a liquor store. they're just there to catch people out. they don't seem to have a lot of expertise on the benefits of different strains. It's an okay place if you know what you want. Also, I bought a prepackaged bag of flower (Dutch treat) that was, quite frankly, garbage. Very dry and didn't get anyone high.

I have always had exceptional service here ever since it first opened as a Med. Supplier upstairs. Recently I had a final straw moment. The Manager (who's always wearing the backwards hat) has been nothing but rude since he has started working here. I have tried my best to get other bud tenders. This manager is inexperienced in the areas that others there are knowledgeable in and has always refused to get someone else to help. This manager has always made me feel rushed, and un-valued as a customer. Becsuse of this I have spent a lot on product that isn't right for me from this individuals poor suggestions and poor customer service. This has been going on too long, as much as I hate to say goodbye to all the wonderful people who have helped me recently and in the past I will be finding another retailer for these products. Thank you to everyone who has been so kind to me over the years! -Sincerely a formerly loyal customer.

they put products on their website as on sale and they never had the products to begin with kind of shity thing to do

At one time (when this was Holistic) this was my favorite dispensary. Since the name change & moving downstairs they have slowly been losing all the – we care about our patients – attitude that made this place special. I've been coming here for years, so I brought my 2 sisters here. The budtender I got on this particular visit was extremely condescending. When I said I micro-dose, he proceeded to explain to me how to take what I was buying. If I know what micro-dosing is, I don't need you to explain it to me. The next visit, I called before I went. I wanted one thing. They said they had plenty in stock. So, I drove down there & they were out. They made up lots of excuses why they were out. They said I could buy what I wanted from the more expensive recreational side (then you're not really out are you?). They tried to up-sell me with something I didn't really want while not listening to what my need was. It was a very bad situation & I left with nothing. Yesterday, was very likely my last visit to Joyology. The website doesn't seem to be updated much. I've been asking for CBD honey sticks for well over a month. The website says they have them, every time I ask for them, at the store, they say they're out. The budtender (Aaron) was very matter of fact, retail in a rush to move me through. The entire place has gotten, let's just move people through as fast as possible, make the money, hurry, hurry. Also, this is an indoor retail establishment, where are their masks? The personality is really gone and so is the desire for personal safety.