Hotbox Farms - Ontario

4.3(111)

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4.3(111)

4.2

Quality

4.3

Service

4.5

Atmosphere

November 22, 2020

G........0

I purchased a gram of wax and literally a qtr of the gram wasnt even smokable. A portion leaked out onto the box, another portion spread all over the cellophane, and another portion was folded up into the lip pf thencellophane square. This is absolutely unacceptable. My roommate and I purchased 5 grams total and eachbwas the same result. I am very disappointed with my purchase. With the amount of money spent at the dispensaries, quality check and control should also be one of your top concerns. I will no longernbe purchasong wax from your establishment. Its a few dollars more at your competitors but i would much rather pay the extra few dollars out of pocket for a product i know is of quality, than risk the money at your store and recieve a sloppy gram lazily thrown inside of a faulty package. The packaging wouldnt have been failty if the QC Check had been more thorough.

November 19, 2020

m........9

The same great service from their Huntington shop has transferred to this Ontario location! I have been shopping here for about 5 years, and I wouldn't recommend anywhere else!

November 17, 2020

N........t

The selection is fabulous

November 16, 2020

a........y

Verified Shopper

I love Hotbox! I've been to every dispensary in Ontario and they're all pretty nice, but Hotbox is my favorite. They have amazing ounce deals, and they're always really friendly and efficient. For the first time in over a year of 100% accuracy I went in to a super busy store. There was a little problem with my order- I let them know and they immediately took care of it quickly and politely and even offered a little coupon to make up for the whoopsie :) That kind of customer service is really appreciated. Highly recommend Hotbox and chatting with the budtenders- they're all very cool and know a lot about the product. They have amazing recommendations 👌

November 12, 2020

C........9

Had a great experience with Chelsea last Monday. She told me about the awesome deal on edibles and showed me all the new selection of them. She was very knowledgeable and super nice!

November 12, 2020

r........d

Verified Shopper

So today was cool to where we were able to request ( Im Bill )! Always great to chat & connect with. Bill is a very knowledgeable employee to where he helps understand strains, hash , concentrates etc. Having him as one of our tenders is one of the main reasons we come back. My fiance when we went even says that "Bill was a real chill guy". Thank you for getting us to the knowledge point that we have now reached! *JKB*

November 8, 2020

S........0

I love the quality of products from flower extracts concentrates select cartridges are the best in my opinion the bartenders are friendly & knowledgeable of products to help you get what you need shout out bill the best bartender

October 31, 2020

m.........

Went to hotbox farms in Ontario and got some money out of the atm then checked in and went inside and will was helping me out providing great customer service when Logan came over and asked me if I used the atm I said I did and he said someone left some money in the atm so I knew how much I pulled out of the atm I said yeah I pulled out 120 then I counted my cash sure enough 100 Logan gave me my 20 back! Thanks for there honesty & customer service best shop in Ontario by far

October 30, 2020

T........x

These employees are great. We all know how annoying last minute customers are. When Zion told me they wanted to close early (for the third night in a row) and weren't going to honor my online order, I called HotBox and drove over there instead. They tried as absolutely hard as they could to get me in and out with literally not even 30 seconds to spare. Then gave me a $10 coupon for next time since it didn't happen. Can't be mad though, they even held the door open for me to run in. Huge difference in employees and their attitudes. Shows that these people have a lot of pride in their jobs, in the place that they work, and in themselves.

October 25, 2020

d........n

Verified Shopper

Online order? Check it before leaving!! Twice now I've arrived home to find out they gave me the wrong product. Make sure you have them take your order out of the bag and place it all in front of you on the counter before accepting it. Other than that, my only complaint is that the music is too loud. Almost impossible to communicate with anyone. Quality is on par with the other dispensaries in town, most of the time. I gave Service 2 starts due to receiving incorrect product. Atmosphere 3 stars because the music is too loud to have a conversation with your bud-tender.

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Hotbox Farms - Ontario

111 Reviews of Hotbox Farms - Ontario