Jova Wellness Center

It’s unfortunate when the biggest issue in a business isn’t the product — it’s the leadership. Strong management sets the tone, and in this case, the tone speaks for itself. I am extremely disappointed by my recent experience at JOVA dispensary, especially as a long-time, loyal customer. Being informed that I was BANNED during Black History Month made the situation feel even more disheartening and poorly handled, it felt high-key discriminatory. The receptionist left the desk for over ten minutes while I stood there, not knowing what was going on and other customers were allowed to proceed ahead of me. Maybe this was there way of trying to embarrass me, I don’t know. But being a Black Card member who visits weekly — sometimes twice a week. I am always respectful to everyone , and I TIP! Over the years, I intentionally bypassed numerous dispensaries because the customer service here used to be outstanding. While there are still some great employees, the overall experience has unfortunately declined. In this most recent situation, an employee “Jenna” made a claim that as I was walking out the door and I called her a name??? Absolutely not true - the employee that day , her tone, lack of engagement, and visible impatience reflected a lack of professionalism. Customer service is not just about completing transactions — it is about respect, communication, and consistency, which was subtracted from the experience that day.  During this most recent visit, I felt dismissed by management Shawn and Weldon. I was confused by the enforcement of this alleged ban. I visited the store the week prior without issue. If I was truly banned, why was I allowed to return? Why did security not intervene at that time? The inconsistency raises serious concerns about how this matter was handled. Were there any witnesses when i allegedly cussed and fussed while exiting? Is there camera footage available to review? Why did I not receive a documented phone call? Why was no formal email communication sent? Additionally, I was told that management called me multiple times and left voicemails. I have no record of missed calls or voicemails regarding this matter. That discrepancy only adds to my concern about transparency. When management lacks consistency and accountability, it trickles down into the overall customer experience. Unfortunately, that seems to be what’s happening here. At this point, this experience feels like a clear sign that it’s time to explore other dispensaries or just save my money, period! Loyalty should be valued, not questioned without due process. I genuinely supported this business for years, but situations like this make it difficult to continue doing so with confidence.

4/20 so I wouldn't expect less than the best on this special holiday! From the "Happy 420" greeting at the door to the staff member in the " weedfairy" costume, the service and the experience I received from Tariq and "Jova Welldone" was no less than top tier, as usual. The 30% off was gravy💯.

Great first time experience and I will be returning! Great deals as well and friendly experience with everyone, shouts out to JOVA for saving my Monday!

Great selection and knowledgeable staff. Always a smooth experience with quality products and helpful recommendations. Loyalty rewards and deals make it even better every visit.

Always my go to dispo in southern md. Great service and always knowledgeable about everything. Will always have business with me.

I recently renewed my card and started shopping at Jova. They have great deals nad their flower is always good. Marvin has got me straight every time. I doubt if I shopping anywhere else.

Nice service,good za cool environment.

Great dispensary and early bird

I have been coming to Jova for a few years now. The staff is friendly and no matter how long their lines get they still stay professional and helpful. I’m glad I found this place. Justyn is awesome and even the security guard Chris is great! The only thing I would suggest is more discounts lol.

Much love.

JOVA always has the BEST deals and the friendliest employees. Always making the most amazing recommendations that are always perfect. Thank you guys!

Great overall

Give gene a raise

The staff is always courteous, professional, and knowledgeable. I go here regularly and am never disappointed by the customer service OR the quality of product. There can be a little wait at times but, nearest I can tell, it’s mainly due to the amount of business they get. Definitely one of my go to’s.

I order from them WEEKLY lol

Every time I visit here I have a great experience

Love the space especially since the updates, other than the pickup window being outside. Budtenders are generally knowledgeable and vibe is good.

I tend to frequent this dispensary when I am in bed of services and I'm very satisfied with their overall selection and deals offered.

Best dispensary in the area and they have a rewards program

They looked out for me on a rainy day with no preorder. I literally made the last two minutes. Love you guys.

The bud tender Ms Nyla was great .. she was friendly and knowledgeable about products, deals amd pricing even offered to sign me up for a membership that’s gives points… I will definitely be returning

Friendly service and clean environment. Prices are better than other local dispensaries.

This location beats the competition immensely! Great inventory that’s usually consistent. Staff gets you in and out efficiently too! Can’t wait for renovations complete

Love Jova! Theeee best local dispensary! Customer service always up to par as well!