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Logo for Trulieve  - Philadelphia
DISPENSARY
MEDICAL

Trulieve - Philadelphia

Philadelphia, PA
4.9(301)
415.5 miles away
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Ratings and reviews of Trulieve - Philadelphia

4.9
(301 reviews)
4.9
Quality
4.9
Service
4.8
Atmosphere
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Reviews 49-72 of 301
September 15, 2020
L........r

When I go to get medicine for my PTSD, I don't want to have to deal with a security guard playing rent-a-cop over parking spaces. It's generally a well run establishment but I'll take my money elsewhere.

1 person found this helpful
Dispensary response:
Hello, We are sorry to hear you weren't happy with your most recent experience with us. Please reach out to us at info@keystoneshops.com to let us know more about your situation, and we will do our best to help!
September 16, 2020
October 26, 2020
L........5

SCAMMERS!went to do a return after spending $254 which i make atleast 3 trips a week like this Ross the floor manager says he couldn't return the product unless in original packaging and seals aren't tampered with none of it was touched and I have pictures to prove it, but one which i try to medicate with and it had absolutely had no effects on my body.They actually make me want to turn my card in because who wants to buy medication that doesn't work ESPECIALLY IN THE MIDDLE OF A PANDEMIC.

Dispensary response:
Hello, We are sorry to hear you weren't pleased with your most recent experience with us. We do not take returns on flower and cannot take returns on open products. While we are sorry to hear you weren't happy with your medication, since you did not have an adverse reaction we cannot take back the product. Please feel free to reach out to us at info@keystoneshops.com if you'd like to discuss this matter further.
October 27, 2020
October 8, 2020
M........3

They were very fast with the whole process. Very friendly and overall great!!!

Dispensary response:
Thank you for the kind review!
October 8, 2020
October 20, 2020
h........1

Great product and knowledgeable staff

Dispensary response:
Thank you for your kind review!
October 21, 2020
October 3, 2020
P........6

My tech was super friendly. Every product I requested was in stock!!

Dispensary response:
Glad to hear you had a great experience!
October 5, 2020
September 22, 2020
A........s

great customer service. everyone was pleasant helpful and friendly

Dispensary response:
So glad we could help!
September 22, 2020
September 4, 2020
n........4

Awesome staff, great selection. Never a long wait. Very helpful.

Dispensary response:
So glad you've been enjoying working with us!
September 8, 2020
September 15, 2020
S........s

Other dispensaries have better prices without the wait times, mislabeled sales and the occasional dickhead security guard

Dispensary response:
Hello, We're sorry to hear you weren't pleased with your most recent experience with us. Though long wait times are not the norm for us, they are unfortunately possible with a higher influx of patients. Additionally, our prices are what have been mandated to us by the grower/processors, however we offer a selection of daily deals and weekly specials to try and help lift any financial burden. Please feel free to reach out to us at info@keystoneshops.com to let us know more about your situation, and we will do our best to help you!
September 16, 2020
May 31, 2020
k........x

Just stopped by for the first time and they had everything organized and ready to go! Even w pandemic protections etc. The person at the front desk was wonderful and hooked me up 🙂

Dispensary response:
So glad we could help and that you had a good first visit with us!
June 1, 2020
May 21, 2020
A........3

The staff at this location are very knowledgeable and helpful. The atmosphere is just euphoric. I have never had a bad transaction. I would recommend this location to everyone ecspecially if your a new patient and have questions. Awesome place and awesome staff!

Dispensary response:
Thank you for such a kind review! So happy to hear you enjoy your experiences with us!
May 22, 2020
February 9, 2020
k........l

I received my MMJ card a few weeks ago, but I was "worried" - unsure of what to expect - unsure of what would help me - unsure of delivery method and on and on and on. From the moment I entered the front door, I was met with kindness, helpfulness and understanding. When I finished filling out paperwork to register, Brogan came to the reception area and walked me to her counter area. She was patient, extremely knowledgeable, answered every question I thought of and helped me determine what would aid me in taking care of my conditions. The security guard, receptionists, dispensers were also amazing. I would highly recommend this shop to "first-timers" - they are great!

Dispensary response:
So glad you had such a good first visit with us! Happy to hear we were able to help!
February 10, 2020
July 2, 2020
Y........3

Awesome service, always great people working there

Dispensary response:
Thank you for your kind review!
July 2, 2020
June 25, 2020
B........o

Very friendly, well knowledgeable dispensary

Dispensary response:
Thank you for the kind review!
June 26, 2020
August 3, 2020
B........5

They have all managers and no employees smh. I tried to resolve an issue and spoke to 3 different managers in 3 consecutive days lol. Where are the employees, it’s only 5 employees and 3 are managers 😂👎🏼👎🏼👎🏼. I hate this dispensary. Go there if you have an hour to spare waiting for your products

Dispensary response:
Hello, I'm sorry to hear you did not enjoy your experience with us. While longer wait times are not the norm for us, with a higher influx of patients, longer wait times are unfortunately possible. Please feel free to reach out to us at info@keystonshops.com to let us know more about your situation.
August 4, 2020
April 8, 2020
J........n

Keystone shops in south philly is by far my favorite dispensary. The entire staff is always incredibly friendly, helpful and trustworthy. They are really looking out for their patients and it shows.

Dispensary response:
We're so happy to hear that you enjoy working with us!
April 9, 2020
January 25, 2020
P........S

In my opinion, Keystone South Philly is hands down one of the top dispensaries in the city. Website and Menu are extremely well done, especially regarding terpenes information and individual item profiles. Weekly specials are terrific too, ALWAYS an essential check in before heading out! Last, had a terrific in store visit, all staff are very cool, patient and eager to help. This location is five star, top notch establishment. Looking forward to next visit!

Dispensary response:
So glad you've enjoyed working with us so much! We can't wait to see you for your next visit!
January 27, 2020
April 17, 2020
C........3

I really enjoy coming to this location since they open. I believe they have a better selection compared to the Devon location and the staff is very friendly👍🏾

Dispensary response:
We're so happy you've enjoyed working with us!
April 20, 2020
July 2, 2020
t........s

Friendly

Dispensary response:
Thanks!
July 2, 2020
April 25, 2020
j........y

Everybody was friendly and helpful, and convenient to get into and out of in a wheelchair and plenty of parking for handicap accessible vans

Dispensary response:
So glad we could help and that you enjoyed your experience with us!
April 27, 2020
November 16, 2019
p........5

Extremely friendly staff and great atmosphere: this place is like a bank, crossed with an Apple Store and a head shop. It helps that this location is extremely close to where I live but even if I was from the other side of the city, Keystone would still be my favorite dispensary in Philly. Lots of discounts and promotions available. Very cool!

1 person found this helpful
February 21, 2020
7........3

very friendly and knowledgeable staff

1 person found this helpful
Dispensary response:
Thanks so much for your kind review!
February 21, 2020
April 19, 2020
L........7

The staff is amazing and the menu is out of this world!!!! Definitely my favorite shop!!!!

Dispensary response:
*blushing* We're so happy to be your favorite!
April 20, 2020
October 25, 2019
M........l

Keystone feels like home. The staff are so incredibly personable, they recognize you after your first visit! They know and care deeply about their work and it shows whenever you interact with them. The menu is varied and deep, and so easily traversable online. I mean the website is seriously impressive. Additionally, you don’t need to know anything about anything when you enter. The on-site pharmacists are knowledgeable and ensure you get exactly what you need. I love this place.

1 person found this helpful
May 4, 2020
F........0

Very quick service and great products.

Dispensary response:
So glad we could help!
May 5, 2020
234...13
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