When I go to get medicine for my PTSD, I don't want to have to deal with a security guard playing rent-a-cop over parking spaces. It's generally a well run establishment but I'll take my money elsewhere.

Ratings and reviews of Trulieve - Philadelphia
SCAMMERS!went to do a return after spending $254 which i make atleast 3 trips a week like this Ross the floor manager says he couldn't return the product unless in original packaging and seals aren't tampered with none of it was touched and I have pictures to prove it, but one which i try to medicate with and it had absolutely had no effects on my body.They actually make me want to turn my card in because who wants to buy medication that doesn't work ESPECIALLY IN THE MIDDLE OF A PANDEMIC.
They were very fast with the whole process. Very friendly and overall great!!!
Great product and knowledgeable staff
My tech was super friendly. Every product I requested was in stock!!
great customer service. everyone was pleasant helpful and friendly
Awesome staff, great selection. Never a long wait. Very helpful.
Other dispensaries have better prices without the wait times, mislabeled sales and the occasional dickhead security guard
Just stopped by for the first time and they had everything organized and ready to go! Even w pandemic protections etc. The person at the front desk was wonderful and hooked me up 🙂
The staff at this location are very knowledgeable and helpful. The atmosphere is just euphoric. I have never had a bad transaction. I would recommend this location to everyone ecspecially if your a new patient and have questions. Awesome place and awesome staff!
I received my MMJ card a few weeks ago, but I was "worried" - unsure of what to expect - unsure of what would help me - unsure of delivery method and on and on and on. From the moment I entered the front door, I was met with kindness, helpfulness and understanding. When I finished filling out paperwork to register, Brogan came to the reception area and walked me to her counter area. She was patient, extremely knowledgeable, answered every question I thought of and helped me determine what would aid me in taking care of my conditions. The security guard, receptionists, dispensers were also amazing. I would highly recommend this shop to "first-timers" - they are great!
Awesome service, always great people working there
Very friendly, well knowledgeable dispensary
They have all managers and no employees smh. I tried to resolve an issue and spoke to 3 different managers in 3 consecutive days lol. Where are the employees, it’s only 5 employees and 3 are managers 😂👎🏼👎🏼👎🏼. I hate this dispensary. Go there if you have an hour to spare waiting for your products
Keystone shops in south philly is by far my favorite dispensary. The entire staff is always incredibly friendly, helpful and trustworthy. They are really looking out for their patients and it shows.
In my opinion, Keystone South Philly is hands down one of the top dispensaries in the city. Website and Menu are extremely well done, especially regarding terpenes information and individual item profiles. Weekly specials are terrific too, ALWAYS an essential check in before heading out! Last, had a terrific in store visit, all staff are very cool, patient and eager to help. This location is five star, top notch establishment. Looking forward to next visit!
I really enjoy coming to this location since they open. I believe they have a better selection compared to the Devon location and the staff is very friendly👍🏾
Friendly
Everybody was friendly and helpful, and convenient to get into and out of in a wheelchair and plenty of parking for handicap accessible vans
Extremely friendly staff and great atmosphere: this place is like a bank, crossed with an Apple Store and a head shop. It helps that this location is extremely close to where I live but even if I was from the other side of the city, Keystone would still be my favorite dispensary in Philly. Lots of discounts and promotions available. Very cool!
very friendly and knowledgeable staff
The staff is amazing and the menu is out of this world!!!! Definitely my favorite shop!!!!
Keystone feels like home. The staff are so incredibly personable, they recognize you after your first visit! They know and care deeply about their work and it shows whenever you interact with them. The menu is varied and deep, and so easily traversable online. I mean the website is seriously impressive. Additionally, you don’t need to know anything about anything when you enter. The on-site pharmacists are knowledgeable and ensure you get exactly what you need. I love this place.
Very quick service and great products.