
Ratings and reviews of Trulieve - Philadelphia
(301 reviews)
4.9
Quality
4.9
Service
4.8
Atmosphere
Reviews 1-24 of 301
August 25, 2023
From when I recd my card I shop nowhere else but Trulieve on 3rd and Packer in Philly.
Has a parking lot. On line order are done quickly. Staff is great.
I can't wait until you can have a lounge and cup a tea and a doobie on the premises would be awesome.
June 20, 2022
Amazing dispensary! The work atmosphere, and the vibe from the workers/budtenders here make me very comfortable. I went on my first dispensary trip to this place, not expecting much. The first time getting my card, and making my first purchase with it made me nervous. The bud tender that helped me out, saw this and made my visit much more comfortable. He pointed me in the right direction, and helped me pick out some great strains! I also purchased a pain relief THC/CBD cream, and he recommended it. Great guy, very professional, and very knowledgeable on what he is doing, and what he talks about. Amazing place to be. The ONLY slight complaint that I have is the prices. However, the company does not control that, and I understand that. I hope PAMMJ card holders can see lower prices for bud in the future, that’d be great. Parking is also NEVER a problem here at all. Spacious, and clean parking lot. Shop itself is also modern, updated, and well kept. This place was a great start to my PAMMJ journey, and I’m glad that I went here. The budtenders here again, are great and knowledgeable.
September 19, 2021
When I was a newbie at the dispensary the whole staff pitched in to make sure I was comforttabrl and was leaving eith all the “supplies” I needed. They went into detail about which strains/ brands are most popular and what the effects are said to be for the strains/brands in which i was inquiring about. Now a little more than a. Year later I have two favorite and I always tends to lean to those two. I haven’t set out to try andy thing new but once again staff really took the time to explain everytujgn I needed to know regarding the one strain I would like to be able to get more often however it seems that they haven’t had it at all lately. Sundae Driver is great strain and I absolutely love it - although they did Not have this particular kind two staff members really helped me out by explaining how another strain is almost identical to the sundae driver strain. Always so much help. i always frequent the one on packer ave because everyone there is absolutely amazing!!!!! Staff is knowledgable/helpful/ & displays great customer service skills.
Dispensary response:
Thank you for such a kind review, we're so glad we could help!
September 20, 2021
October 10, 2021
I recommend keystone shops (south Philly) for several reasons. The staff are always friendly and knowledgeable each time I visit. I can tell them the vibe and they alway point me in the right direction. They also always have amazing sales going on. The biggest perk about keystone are their hours and services. They are definitely my number one go to for all of my THC needs.
Dispensary response:
Thank you for such a kind review!
October 11, 2021
October 16, 2021
no other place in philly comes close to Keystone shops. Each staff member is super friendly and knowledgeable. parking is never a problem. they always have the best selections in stock at the best prices. 100% recommend!
Dispensary response:
Thank you so much for recommending us!
October 18, 2021
September 1, 2021
BY FAR THE BEST DISPENSARY IN PHILADELPHIA AREA IF YOUR GOING ASK FOR DAN!
This dispensary is by far the best hands down! I would know I have been to just about all in PA Area.
No taking cash out and ridiculous fees, no ridiculous prices or waiting times, dependable staff, AMAZING PRICES AND DEALS, easy to get to and from!!
ALWAYS best prices, and by far the best product and staff hands down!
Dan since day one has always been more than kind to me, he doesn’t just upscale!! Dan truly cares about what product is best for your needs and your pocket! Definitely ask for him!
This store truly always makes me feel like home I cannot stress this enough, go once you will never go anywhere else! Promise ✅🍀🇮🇪❤️🔥🍀❤️🔥
Dispensary response:
Thank you for such a kind review!
September 7, 2021
September 15, 2021
I like the variety, especially with the flower. Wish they would cut ties with g-leaf, but that seems like a dream. Staff is great
Dispensary response:
We're happy to hear you're enjoying our product selection and our staff!
September 16, 2021
August 1, 2021
Can't say it enough this is the place to be!
The staff alone is a great reason why to go here. Also the curb side pickup is easy as long as you make an order ahead of time online you make their jobs easier and more efficient. The menu is always having new product or deals so I keep up on the menu daily. I also check the menu at open so I might see way more product then someone checking an hour before close. Keystone is the place to be. Love you guys!
Dispensary response:
Thanks for your kind review! We love you too!
August 2, 2021
July 16, 2021
I just got my medical card this week and Keystone in South Philly was the 1st place I visited. I was nervous and a little overwhelmed when walking in. The staff was very hospitable and welcoming. I was waited on by Deb and she put my fears to rest as she guided me through the various products. At no time did I feel like I was a burden with all my questions. She took the time to listen to them and give me answers. She, along with the others I talked to are an asset to your store. I will absolutely be back.
Dispensary response:
We're so glad you had a great first experience with us!
July 19, 2021
September 27, 2021
I have nothing to say but good things. I'm doing all but singing praises lol... Great atmosphere and funny caring always eager to help and the always make me leave with a smile
Dispensary response:
So glad to hear you've been enjoying your experience!
September 28, 2021
October 14, 2021
Keystone has some of the nicest people working who are actually knowledgeable about the products they have. Decent selection.
Dispensary response:
Thank you for your kind review!
October 15, 2021
September 30, 2021
love this place! super friendly staff and very knowledgeable
Dispensary response:
And we love you!
October 5, 2021
July 29, 2021
I had questions & they answered all them & some! They weren't trying to rush me in and out of the store they actually took the time to look for different strands that fitted what I come there for you know what I mean they really love what they do I can honestly say that and I would tell anybody to go to the Keystone shops South Philly and if Dan or Dario are working you are in Great Hands Best Experience i Ever had @ a dispensary! The Energy that Dan & Dario just make you feel really Comfortable & Welcoming and for that i want to say thank you i APPRECIATE your Service the Best Hands Down!!!!👍🤌🤌🤌💯💯💯
Dispensary response:
Thank you for such a kind review! We're so happy we could be of help to you!
July 30, 2021
September 17, 2021
Great place, big selection
Always have a lot to pick from
Dispensary response:
So glad you're enjoying our selection!
September 20, 2021
September 21, 2021
Nothing to dislike
Dispensary response:
We're happy to hear that!
September 22, 2021
September 17, 2021
Best dispensary in Philly!
Dispensary response:
Thank you so much!
September 20, 2021
August 18, 2021
Very first time going to a dispensary. Had a great experience and Steve was a great help!
Dispensary response:
So glad that we could help!
August 19, 2021
August 28, 2021
Everything GREAT EMPLOYEE 415 TY
Dispensary response:
Happy to hear things were great!
August 30, 2021
August 9, 2021
They were awesome and super helpful
Dispensary response:
So glad to hear that!
August 10, 2021
August 6, 2021
Great place ! Great energy! Well educated staff !
Dispensary response:
Thank you for your kind review!
August 9, 2021
October 10, 2020
This place always something good to choose from. It's a little harder to get flower now that a lot of people have their cards but getting text updates helps with that as since can reserve your flower order. If you're not getting the text alerts it's going to be a lot harder to get what you want. Sooner or later they'll be more growers and cheaper buds and a lot of them. IMO I don't think they need so many concentrates because from the looks of it they aren't big sellers as I always see them available on the menus everywhere in abundance. The people want more flower, in it's original form and we want it cheaper than $60 8ths & $20 grams. Although prices have come down some on the vape cartridges somewhat. They were all $60 a cart back in 2018 & most of 2019. Keystone would be on top of the dispensary list if they did like others and had a reward or loyalty points that add up with your purchases so you can eventually redeem the points for a few $$'s off your order. That would be my only con on the Keystone dispensaries. Cool staff, good products, sales every week but the sales could be better than they are. Most of the time it's products I don't buy but every once in a while they'll have a sale on carts that I buy. Overall it is a good spot though.
Dispensary response:
Hello,
Thank you for your review. We try to make sure our selection is similar across all of our dispensaries, though ultimately it is the grower/processors who let us know what products we will be receiving from them, and the same goes for the pricing (the g/p's dictate the pricing they want to see for their products).
As you mentioned, though we do not have a rewards program in place currently, we do offer our selection of daily deals and weekly specials to help lift some of the financial strain. However, we are happy to take all of your feedback into consideration so that we can improve as a dispensary. Please feel free to reach out to us at info@keystoneshops.com if there is anything else you would like to bring to our attention.
October 13, 2020
July 20, 2021
Extremely knowledgeable
Dispensary response:
Thank you!
July 21, 2021
June 11, 2021
I loved the attention paid to ensuring I got product for my specific symptoms. so helpful!
Dispensary response:
So glad we could be helpful to you!
June 14, 2021
June 27, 2021
My experience with Dan was excellent
Dispensary response:
So glad to hear you had a great experience!
June 28, 2021