Really disappointed this time around. I go well out of my way to come to this store because the service is usually great and the deals are even better. Today, I came in to get my usual 5 grams of bho for $60 along with other things. Everything went fine other than the bud tender seeming like she didn't want to be there. And then I got to my car and realized that I was shorted a gram. So I paid $60 for 4 instead of 5. I'm not sure if she didn't hear me or forgot to grab the 5th but when I went back in to grab the missing one, she was in the middle of explaining that very same deal to another customer so she is obviously aware of it. She flat out said there was nothing she could do to help me. No referral to a manager. No offer of any sort of future discount. Nothing. Unfortunately, I work retail and I understand how difficult these situations can be, so I just said thank you and walked away. I have spoke to the manager in the past and he seems like a great guy so I hate to write this place off as a whole, but I drive past at least 8 other shops to come here and now I'm seriously questioning why.
Dispensary said:Thank you for the feedback and we apologize for your experience. This is not the service we aim to provide and need to follow up with the budtender that worked with you. If you give us another chance we will make it worth your effort and make sure you get your missing gram. We value all of our customers and try to be easy to do business with, and your experience doesn't reflect what we strive to be as a company. Give us a call and talk to Luke or the Manager on duty and we will make sure you get taken care of in the manner we strive for everyday. Sorry again, and thanks for reaching out.