25 Reviews of Lionheart Cannabis - Billings
4.6
Quality
4.7
Service
4.7
Atmosphere
After more than a couple issues I write this review to warn other online patients. I use this app as a convenience for pick up and to be able to see prices and "shop". Unfortunately Lionheart has been unable to process orders correctly on multiple transactions. As a medical patient I HAVE to show my card in store AND type my medical card number in on the app. After ordering online ,going to pick up my order and showing my medical card to be charge rec prices. Ugh. I bring it to their attention and was given points..fine, cool.
Again today, I order on the app send my authorized purchaser in to get my order and the total is $16 more than what my receipt online says. I'm told the app and the store don't communicate with prices. I understand stock but pricing?! The right thing would have been to sell their product for what the prices is listed..without question.
I called to speak to someone and no one in charge was there. I'm disappointed.
Stoners beware!
Dispensary response:
Sorry for your experience, the problem with online inventory and pricing was being caused by our POS system. We made a major upgrade last week, and are now on a new system. It will take a week to iron out a few teething issues with the new software, but we are working hard to make sure our online pricing and availability matches our dispensary's inventory.
Again, we apologize, and expect that our new system will alleviate the issues you've had with online ordering. Thank you for bringing this to our attention.
June 16, 2023
I love the dispensary and the help
Dispensary response:
Thanks for the five star review! We're stoked to hear our Billings crew is taking good care of you! we greatly appreciate your support and hope to see you again soon!
November 29, 2023
I shop pretty much exclusively at this location and have never had a disappointing visit until today 😢 the service and atmosphere were great as usual, however the pre-pack 1/8th of Apple Fritter I purchased had easily .25-.5 grams of stem material including 3 large stems, one over an inch long, that were loose, not attached to any buds. Granted, they could have broken off but there shouldn’t be that much stem regardless. That’s not to mention the overall poor trimming quality of the entirety of this pre-pack. I’m all about bang for my buck, which is why I’m keen on their fantastic deal of $17.50 pre-packs; however this is a rather disappointing lack of attention to detail that’s uncharacteristic for Lionheart. I’ve sung their praises up until this, super bummed! Hoping it’s an anomaly and that my next purchase indicates it as such.
Dispensary response:
We appreciate the feedback and are very surprised to hear the quality in our pre packs was lacking. This is not the Lionheart standard of quality product. Please come back into our Billings store so we can make it up to you!
April 12, 2023
Awesome SUSIE was amazing. Super knowledgeable, friendly, and attentive. Love this place, the prices, and the people!!!
December 20, 2023
always has amazing products and customer service
Dispensary response:
Hey,
Thanks a million for the awesome shoutout! 🌟 We're thrilled to hear that you appreciate both our amazing products and customer service at Lionheart Cannabis.
Your support means the world to us, and we're dedicated to consistently delivering excellence. Whether you're looking for something specific or just exploring, we're here to make every visit fantastic.
Can't wait to welcome you back for more amazing products and top-notch service. Here's to more positive experiences together!
Cheers,
The Lionheart Cannabis Team 🦁🌿
January 1, 2024
September 21, 2023
It’s nice to enter a shop where the taxes are included every day. They have a great deals. I’ve never been let down, and I will continue to go here.
Dispensary response:
Thanks for the review! We hope to see you again soon!
November 2, 2023
October 18, 2023
The people are nice and very helpful. The store is very clean and the edibles are very good. The prices are good. I will be going back very soon.
Dispensary response:
Thanks for the review and positive feedback! We greatly appreciate your support and we hope to see you again soon!
November 2, 2023
December 19, 2023
Chill vibes. Yellowstone gold is mellow yellow. I dig it
Dispensary response:
Hey,
Thanks a bunch for the cool vibes and digging the mellow yellow goodness of Yellowstone Gold at Lionheart Cannabis! 🌟 We're all about creating that chill atmosphere, and it's awesome to know you're feeling it.
Your support means a lot, and we're here to make every visit a positive and enjoyable experience. Whether you're into exploring more strains or have specific favorites, we've got you covered.
Can't wait to welcome you back for more good times and mellow vibes. Here's to more positive experiences together!
Cheers,
The Lionheart Cannabis Team 🦁🌿
January 1, 2024
Very clean & comfortable surroundings inside, ample parking, quick & friendly & knowledgeable service. Amazing!
May 19, 2023
Ariel and Damien are the best Always!!! They are very knowledgeable and extremely patient and nice. We love you guys and always look forward to seeing you guys. Thankyou for being beautiful souls.
Dispensary response:
Thanks for the five stars and kind words! We appreciate your loyalty.
June 12, 2023
November 15, 2022
Great store. They always have a good selection. Cheap eigths if you don't mind shake or small buds!
February 11, 2022
Fantastic shop. Great variety, great quality, and nice staff.
Dispensary response:
Thanks for the five stars! Hope to see you again soon.
March 16, 2022
October 6, 2022
been in twice, both times the ladies were amazing and were pretty knowledgeable about what they sell. (I ask a lot of questions). safe to say that quality of service beats selection any day for me.
January 16, 2022
Friendly bud tenders and was a very quick yet answered all my questions.
Dispensary response:
Thanks for the review. See you soon.
January 20, 2022
Love everyone! Awesome people
Dispensary response:
Thank you for the five stars and kind words! See you again soon.
May 3, 2023
April 22, 2021
I love how much variety of not only strains but products. The staff was very knowledgeable about medical marijuana and awesome with customer service! The bud tenders really try to give you exactly what you need for what you use your medicine for.
April 1, 2023
all time fave 🤙🏽
Dispensary response:
Thank you for the great review and loyalty! We hope to see you again soon.
April 11, 2023
June 6, 2023
Sent a 20% off text and told it was only for 10%. Maybe it was sent to me by mistake?
Really like the pineapple Express disposable cart and I've come back 3 times to get one, and specifically went in today to get it with my awesome 20% off coupon. I was told it's only for medical now. So no cart and no discount.
Just venting. A bit frustrating.
Dispensary response:
Oh dear, it sounds like one of our budtenders needs a refresher! Your discount was for 20%, and we're really sorry that you didn't get the discount. I spoke to the manager, and we'd love for you to come back and hook you up to make up for this mistake. Just ask for Jes or Branden, and mention you're the person who didn't get their 20% discount. They will absolutely take good care of you. Thanks for believing in Lionheart.
June 6, 2023
They were amazing fast!! Super nice!!!
Dispensary response:
Thanks for the feedback! We are happy to hear you enjoyed our Billing's team. See you again soon!
March 8, 2023
Great atmosphere, service, and selection. Amazing deals. 10/10
April 15, 2023
Not enough registers! :)
Dispensary response:
Thanks for the feedback! We are looking into more registers at this location. We hope to see you again soon.
April 18, 2023
Courteous and efficient
Love this place!!!
January 2, 2023
Good customer service. The budtender was very welcoming and friendly. I didn't feel like the bud was as great as they hyped it to be. Would probably not go again.