Lovely Buds Division

So I used to love this store, especially by comparison to the store right across the street which I did not like. And the last two times that I have gone there I have literally walked out due to standing there for 10 minutes and nobody even looking at me acknowledging me anything and gone to the store across the street which I like a lot more now. The people working here do not seem concerned about whether or not they have anybody who is in the store's business or not. When there are five girls on the clock, one of them helping a customer, a line of customers out the door, and four girls walking around looking vapid, that's when I leave.

My son was sold a half ounce of MOLDY, MILDEWED weed yesterday! (By the way it was Legends brand). So, when he and hubby tried to immidiately return it, one budtender smelled it and cringed and said EW. She goes back to get the "manager" who runs out and says sorry they cant do anything about it. Nope, sorry. Nope. Nope. Cut my hubby off anytime they tried to speak. Now we know darn well that dispensaries will accept returns if products are defective. I.e. broken, leaky cartridges. Get this, the "manager (long blond hair, would NOT tell us her name) says, "That's why I don't buy that brand weed." WHAT? So she knows it is crap but sells it anyway? Great. Shecess awful. Just awful and treated them like crap. Son was shocked, husband was shocked. They were not rude. Hubby tried to hand her his phone number for the manager and she refused to take it and told him to get out of her face! This same lady told me a few months ago that, after standing in line a while, that she didn't "think" they had cbd items over 5:1 ratio. As we're walking out we see 10:1 & 20:1 tinctures of cbd. Um they lost a sale then - and they lost good customers now! And my hubby and I usually buy top shelf and my son spends a lot of money there every month. The owner should know that this "manager" is not doing her any favors. They were better when they were called Green Star. Bye!

I've been going to this lovely buds since I turned 21 when I worked next door at Pizza Pipeline I had an employee tell me my ID wasn't mine and that I wasn't born in 2000, I'm 22. my ids vertical, and I feel discriminated against because of this. possibly wont be coming back... Rip lovely buds 04/07/21-11/12/22 we had a good run. sorry for the 1 star but your employee was extremely disrespectful and I'm disappointed in y'all

I dislike how untrained the new bud tenders and as well a few of the current bud tenders rub me wrong and I am a frequent Loyal customer who has thousands of dollars with your company. For a customer who has been loyal, the customer service i receive is well below mediocre.