I like the fact that the staff is super friendly. The location and atmosphere is cool. However, they are expensive with a boring selection. I am also unclear about how the loyalty reward points work. Thinking of these things are often a determining factor if I go to them or drive somewhere else that’s 30 minutes away.
34 customer reviews
I honestly had amazing experience at Mary and main. The atmosphere was beyond perfect. This was actually my first time in a dispensary, and I could’ve have asked for a better experience. Highly recommend buying from them again. I got the Clementine strain. A preroll, and a cart that was lemon skunk. Definitely will be coming back.
I'm so pissed right now but I did it to myself. I already know Mary and Main on some bs when it comes to customer service/selection/pricing but I got a text yesterday that they'd have Black Afghan in stock today, and with a houseful of family guests and trying to juggle fam stuff, I figured WTH and called in an order for an 8th at 10am. First off, I had to call it in this morning because it was nowhere to be found on their site or Leafly. Second, when I called, they put me on hold 10 mins before the call disconnected. Then I called back only to hear a message that they're unavailable. Third call back, dude half ass takes my name and order while laughing and talking to other people at the same time. Professional right? Ffwd to 6pm, I stop what I'm doing ,rush out the house to get pickup before they close only to find dude on the phone never took my order and they sold out. They tried to make it "right" by offering me other strains. GTFOH Thank you for wasting my time!
This my local go to dispensary. With daily jaw dropping specials, open 7 days a week and loyalty rewards, it's like my 2nd home. I'm partially hearing impaired with other medical afflictions and just like Cheer's, everybody knows your name. From the start to finish very professional customer service and knowledgeable budtenders which is key when you have afflictions to address. Mary is my Main
My first time here I went looking for G6 because it was advertised on their menu. I get there and they don't have any more. OK fine. My second time going I call beforehand to see if they have it in stock. The lady replies very blandly yes they do. I say cool cool thank you. I show up no less than an hour later and they tell me they have it but it's in the back and won't be ready for another hour. Ironic because as i was leaving my first trip here, a lady walked in and had this exact same complaint (call ahead for confirmation, yet arrive to the dispensary to be disappointed) I didn't even want to go to Mary & Main in the first place because they have literally the worst selection and literally the worst prices. There's hardly any specials going on and their online menus never match up to what they actually have. This is not the experience you want from a dispensary. Go anywhere else
EXCELLENT EXPERIENCE so much that I have never been to another one. It is extremely clean and inviting, the Budtenders are very knowledgeable; and on my first visit they spent over an hour explaining about the dispensary and what they had to offer. They asked my health issues and created a profile so that they could offer me the best product that would benefit me. They are extremely personable and remembers everyones names that comes thru their doors! They have even called me to check on me when they noticed I had not come in lately. I had been in the hospital and they immediately asked if there was anything I needed or that they could do for me. They are about improving the health and vitality of the community! It has been a pleasure to have a healthy legal alternative. Thanks Mary and Main you have made a difference in my health/life!
Disliked everything about the place. Staff lacks knowledge. Whole time I was there I wasn't addressed by name, I was what's up bruh what you need bruh. Come on disrespectful. Reception was cold, nothing friendly felt impersonalble. Never going back.......
Hello! I am so sorry for your less than satisfactory experience. This is not an acceptable practice of any of our Experience Agents, and training is an ongoing part of our culture here at Mary and Main. We work very hard to ensure that every patient experience is as positive as it can be. We would love the opportunity to serve you again and impress upon you the importance of customer service in our culture. Please reach out to the General Manager at firstname.lastname@example.org to address this issue directly. Thank you for your support.