“SOme of the people are nice and professional like Laurie but most of them are not very good at customer service. And if I am spending close to $1000 a month in store I don't expect to have to wait in line and watch no less than 6 people who came in after me get helped before I get helped. AND why am I waiting for an employee to be waited on when they don't stand in line like the rest of the paying public? Not cool.
The owner needs to reevaluated how they approach customer service. That is unless you don't care about the customer that spends.
The only reason I shop here now is for the Acapulco Gold from pioneer Nuggets that I currently can't get in Tacoma except at Mary mart. All my other purchases are being made at other locations. As soon as the other locations get Acapulco gold in stock I will be switchiong completely. Too bad becasue like I said some of the staff were great - nice and professional.”
Thank you for bringing this situation to our attention. We are strongly committed to deliver best customer service and apologize for your bad experience and the inconvenience we might have caused. Given the opportunity, I'd like hear more about your experience and be able to make it right. Please contact us at (253) 507-4735 or come in again.
“Visited for the third time today, was once again assisted by Star. Although they didn't have the strain I wanted at the price point I was looking for, she recommended another that ended up being even better. Consistently good service from this store; will be returning.”
“Dropped in the other day, for the first time.Atmosphere was clean and friendly . Got helped by Kobe, Customer service was top shelf. Told him what we was looking for and how much $ we had to work with. Super happy with our visit, Great experience, definitely will be returning.”
We definitely work hard for reviews like this! Thank you for taking the time to share this with us - We love our team and appreciate hearing that they’re doing a great job in making your experience the best it could be.
“Mary Mart is a go-to spot whenever I'm in Tacoma. I've been coming here since it was at it's smaller location across the street and I've always had a very pleasant experience. I'm very satisfied with the selection and pricing. Today I decided to stop in to pick up an eighth before heading up to Seattle. It took several minutes before any of the budtenders serviced us, although we were the only ones in line. A friendly man then helped us, and apologized for our wait by offering a 10% discount, which was much appreciated. However, after we told him which strains we were interested in, he brought us a selection of other random products (including weed-infused liquor and personal lubricant). When we asked to see the weed, he brought us a bunch of strains we didn't ask for, but he said he recommended. I was really only interested in seeing two sativa strains. He also did not seem knowledgable about his product, like rolling papers and tips. Plus, we did not receive the 10% discount he mentioned earlier. All in all, we were really just looking for a quick stop and it turned into somewhat of an ordeal. We left with what we came for, but it honestly took way too long and I left with a grumpy feeling.”
Thank you for bringing this situation to our attention. We are strongly committed to deliver best customer service and apologize for your bad experience and the inconvenience we might have caused. Given the opportunity, I'd like hear more about your experience and be able to make it right. Please contact us at email@example.com or come in again.
“Seriously, thank you Andre, you and all of Mary Mart are legendary. I always come in, not having a single idea of what I want, but the budtenders here actually know what they're selling. They're kind and patient! Which is REALLY important and they support Medical Patients. ”