Nature's Kiss - Englewood

EDIT: called the store to speak with the manager who was condescending insinuating I am lying and called me a snowflake. He literally told me that they don't care because of my review I posted. IM DONE. I hope you go out of business. Unbelievable, wouldn't let me speak just told me I poured the oil out of the pen and I just want a free cartridge. Absolutely disrespectful and I'll be filing a complaint against the business for calling me names on the phone because he was upset I posted an honest review that didn't show his business in a good light. Unfortunately have to post a review. Love this dispensary have been a customer for a couple years. I bought a cartridge yesterday, a green dot. Opened it at home noticed it looked low, never had it before so thought it was tilted or just couldn't see the oil. Took 10-12 hits and now it's super low. Called, took it in but they could only offer a discount, which is better than nothing but I don't want to buy the same product pretty much twice. I typically smoke flower. There's no way I would have smoked all of that overnight. The employees are great and I'm assuming this is store policy but that's not right, I believe it was defective and all I was offered was a small discount on another product. 3 years of spending money. Thousands of dollars. Would have thought $15-$20 internally to replace an item wouldn't be too much to ask for but I guess I was wrong. I'm just disappointed. I don't even want to write the review but I feel like it should have been replaced under it being defective. Again love the employees they're very nice but the business itself was I believe wrong in this case, it don't believe after all that money spent I run into an issue and can't be fixed over what's probably internal cost of $15 or so.

incredible prices, good selection

Hands down my favorite shop! Quality cannabis, knowledgeable staff and prices that I personally cannot find elsewhere. It’s always a pleasure to pop in Nature’s Kiss, see a familiar face and procure delicious and potent products, from flower to concentrates and all in between. Cheers and thank you, Nature’s Kiss!

I had been a loyal shopper at NK for over 2 years, ever since moving into the neighborhood, spending thousands of dollars at that location, but I will never spend another penny there because of how shabbily and rudely I was treated by an employee named Christopher. I bought a cartridge 2 days ago that failed from the first hit. About 10 percent of the normal amount came out. I even bought a new battery thinking that was the problem. It wasn't, it was the cartridge. No problem I thought, I'll just return it and get a replacement. Christopher tested it, saw that a minimum amount was coming out and refused the exchange. Please trust me when I say the cartridge was faulty. As I told Christopher, I would never lie and I even a bought a new battery to test it, but he refused and was quite rude about the entire matter. Christopher, you need serious work on your customer relations. I'll be back when I hear that you've been terminated.