May 14, 2021
Have been buying between 2 and 4 ounces a month here since moving in the neighborhood 14 months ago it became me and my wife's go to since moving to the area. I really liked their Midori Monday special their house ounces are $60 as opposed to $80 on Mondays. Just in recent memory I bought an ounce 4/19, 4/20, 5/3, 5/10. And about $40 in edibles $280 in less than 30 days and that's pretty normal for me and my wife. I don't want special treatment and and the guy that spends $10 a month should be treated as well as the guy that spends $500. I'll get to my point and I really hope an owner or someone that gives two $h!+$ about customer retention reads this. On 5/10 I show up 8:10am to buy my Midori Monday special ounce $60 ya! I pick one out the guy says after trying to ring it up a couple times that he cannot get the system to accept the price of $60 and it will be $64 unless I want to come back in an hour when they have it fixed. I ask him can't the till be short $4 dollars for an hour untill you get the kinks worked out? Nope he doesn't even entertain the thought. I feel like I'm a good customer and not sure why I should pay more than advertisied or come back in an hour over $4 dollars I've got to get to work in an hour and the $4 isn't going to break me it's the principal. Its advertised $60 I'm a good paying customer couple ounces a month for the past year. This guy who was the manager he made that clear when I asked if there was a manager there he took two steps away came back and said I'm the manager how can I help you, which I'm sure he thought was hilarious. Long story short absolutely no attempt was made to satisfy a long time LOYAL customer. Why they would expect someone to pay more than advertisied even with the system not cooperating is beyond me. As the manager I cannot believe he couldn't make a note that the till will be short $4 for an hour, he absolutely refused to grasp the concept of customer service. And the other employees had zero empathy and offered no assistance. I did buy it for $64 but it will probably be the last time I ever walk in that shop. Good thing there is a dispensary on EVERY corner. I thought they were great they obviously thought very little of me.