Thank you so much for this terrific feedback. We love hearing about the awesome job our team members are doing. So glad that our products, services and people are creating a great experience for you.
We are so sorry to hear that you are not having the best experience with our products. We'd like the opportunity to turn this around, and recommend that you talk to one of our Patient Care Representatives during you next visit to explore options to treat your pain. We appreciate the kind words about our team members--we strive to provide you with the best possible service.
Thank you for the feedback. We're sorry to hear that the pricing was not what you expected and greatly appreciate that you gave our team's service a high rating.
Hello Laura--We're so glad that you're having a great experience with us and truly appreciate you! Please let us know if you've got what you need and if we can be of further assistance.
Thank you for your kind words about our team. Although the cartridge size of our new line of excipient-free vapes is .5ml (compared to the old ones which were 1ml) they actually contain 375-400mg of a concentrated THC distillate; versus the previous cartridges which held 250mg of the old formula. This means that you are not only getting more for your dollar, but you are also receiving a more efficient product. Previously, our vapes were being offered for $75 and the new formula is being sold for $80 (usually cheaper with discounts). Comparatively, this means that you used to be paying about 25 cents/mg, whereas now, you are paying 20 cents/mg. We hope that this clears up the confusion, if you have any further questions please make sure to ask your Patient Care Representative the next time you visit. We hope that this clears up the confusion, if you have any further questions please make sure to ask your Patient Care Representative the next time you visit.