It's easy to find. Intake was very smooth. I liked that the pharmacist recommended something and explained why. (Tincture , better dosing control) It was busy because it was Saturday, so I personally felt like rushing to be helpful. I liked all the research available in the waiting areas. The pricing was straight forward, but again, NYS gotta make things expensive. I'm thrilled that chronic pain is on the list. I've had 2 nights of good sleep and that's awesome. Only down side is the carrier for the tincture gives me a headache.