Do not place an order online for delivery and expect that day. # 1 order was placed on March 28th. Order never delivered, I received a cancellation on Order # 1 exactly 14.5 hours later from delivery time frame. I attempted to place an Order #2 March 29th again the same results driver never showed after 6 hours passed from delivery time frame, I logged in online and saw the order was cancelled this time with no "real time" notifications. Order # 3 was placed on March 30th, Still waiting after 4 hours past my delivery time frame.
I placed an order Sunday night and received it Monday early evening. Everything was super smooth. The online ordering was simple to use and it was easy to find the deals that applied to me. Once my order was placed, I got notification that my order was being confirmed and I got a text around midnight telling me that my order was being processed. Monday morning I get a call from an employee and he confirmed my order and asked if I had any questions. Then in the early evening my order was at my door. The delivery driver was prompt, courteous, and very professional. I’m extremely pleased with Planet 13, considering the other dispensaries around me are either too full everyday for a delivery or they are price gouging the customers. If this pandemic lasts longer than my supply, I will for sure be seeing these guys again.
This place and staff are trash. Put in an order and only took them 14 hours to call and tell me it will be even longer. All they can say was u can cancel your order( i guess less work for them is better) No one has called or even reached out. Please Dont shop here so many good places out there
I hate to leave a 1 star review since I have had many good experiences with Planet 13 but my last experience was a joke. I placed an order at 10am and it is now 1am and I am told I have to wait another couple of hours that is a delivery time of 3am, I understand that due to the place having to go to delivery only is a major change but to wait over 15 hours for an order is unacceptable. When I called in I am told it’s ok we are only a couple hours behind on your delivery instead of being apologetic I just keep getting the runaround. The management or whoever is in charge of delivery needs to be trained or replaced your multimillion dollar facility is useless if you can’t complete a simple delivery within a day it should not take till the next day to get a delivery. I was told they only have 2 delivery vehicles for a city of millions hire more delivery drivers do something because this is a joke.
Don't believe the tourists' reviews, place is a nightmare. Big, slow, takes forever to check out. and don't try to get delivery from them, they'll just call you a dozen times to confirm and then not show up. customer service is something out of a movie .
Also, they lie about everything. Check out the deals tab here on Leafly. Try to get a $25 8th from there... you won’t. ATM, try to get anything from here... you won’t get anything but bs and a headache
Best selection in Vegas. Go see Crystal!
So, my second time in a dispensary and it was much better than my first experience, I didn't feel pressured or rushed and when we were ready to check-out, we had a bank issue, being from out of town. Dylan W., our budtender, was the most patient and kind person you could imagine! Will 100% revisit and reccomend this great store and customer service.
I loved how smooth the transition was. order online and you'll be in and out. 25 dollar 8ths all day
James, our Budtender, was spectacular! Extremely friendly and more educated than any budtender we've ever had. Fantastic store layout and system. Can't say enough ... Planet 13 is our place.
We're glad to hear you had a great experience! Hope to see you next time!