Brought my friends from Australia, so that they can pick and choose whatever they like and have a good time, halfway through our purchase three security guards came from behind us and asked us to leave. we ask why, they said you can't use the local discount for other people! We are friends, I said. They just ask us to walk out like we did something wrong. Security guard act like they own the world. Good thing The Reef next door take a good care of us with good discounts and we enjoyed our week. I say do better but not worth it. Anyone visiting do not come here at all, from your local friend.
.Planet 13 no longer allows non Nevada residents to take advantage of there daily deals on weekends, Only thru the week.. Eveyone knows tourists shop on weekends and locals don't. So tourists must pay full price on weekends now even if your a loyal repeat customer. Now how do you call that for customer appreciation. That's taken advantage of customers. Do you all agree???
Okay y'all - obv not from the area so I was COMPLETELY star struck walking in here. The setup as a whole, from check-in to shopping to checkout, was EXTRA but at the same time such an experience that all previous dispensaries I have shopped at in the Northwest fell by the wayside. You guys are ON. POINT.
Love the whole Atmosphere in there,Shout Out to the Bud tender Daniel B he was A good Help,Was looking for Some Sour Diesel didn’t have no more but he recommended Super Lemon Haze sheesh
Sam was a very good budtender @register 34 she was very patient with me it was extremely busy last night but she still stayed calm with me I appreciate it you all have a great staff big up from Gamell Ali deadincredible@gmail. com
We ordered online. The price after taxes and checkout was 124. They called and confirmed our order a few minutes afterwards. We even had to email a verification of our address.
Then 4 hours later we get a call and the price has gone up to 199 PLUS TAX! They tried to say they had a glitch in their online system and wouldn’t honor the price anymore.
BUYER BEWARE!
Seriously never ordered something online only to be told the price magically increased by over 100 dollars in a matter of hours.
The customer service at this place has steadily decreased since it opened. To a point where now apparently even the prices on their own website are just used to lure you into buying something so they can then try to pressure you into paying more.
We had already gone out and done all our errands and could have easily swung by another place but we had already ordered this and now will have to be inconvenienced again. What a terrible experience.
STRONGLY recommend going to one of the numerous other shops that are all within a 5 or 10 minute walk.
DO NOT GO to this shit dispensary selling bleached out fuckin weed unless you want your car towed from their shit business! Watch for those tiny non Existent signage signs and cones... and the shit security and their horrible attitudes... I work at a dispensary in Fairbanks Alaska and this place is a FUCKING JOKE!!!!!! Over priced trash! If I could give it ZERO stars I WOULD! - oh and also- don’t Come with a Washington state enhanced drivers license because they’ll tell you that that shit ain’t valid fucking idiots!!!! So I had my husband go in and waited an hour!!!Corporal Walton is a joke with a gun if he didn’t have the gun I would have whooped his skinny ass!!! When I talked to the tow truck driver Corporal shit bag made it sound like he tried to stop my husband from parking but no one ever said you can’t park there no one called the car over the intercom nothing COMPLETELY UNPROFESSIONAL NO CUSTOMER SERVICE!!! I should be reimbursed for the tow!!! When I spent almost $200 dollars for overpriced weed!!!! $255.50 for the tow could have spent that on weed now your getting a scathing review!!!!
this is the third time this happened 5 min before i need to pickup the order they cancel it wait 2 hour ask to talk with someone they keep hang-up the phone i go there they told me there is noting to do abut this bad customer service i need to wait in line waited 2 hour and then they don't tell the trues online they offer the 14G of Polaris head cheese 120$ but the lady on the counter ask me for almost 300$ needed to show her online the price so she can adjust it double check the price thay are not reliable can do don't buy from here don't waste your time
Nice experience @ Planet 13 . Great flower specials, best Products in town! The Blueberry Syrup I got last time was the quality I was expecting. Thanks
SPACO August 11, 2020
Sarah
Definitely my go to dispensary here in Vegas ! Endless discounts and great quality product. :)
I’m probably shopping here twice a week. Especially with the daily dope local resident perks !
BEWARE!! Spend your hard earned money elsewhere! I did not want to write this review but there lack of customer service really put me over the edge. I spent a fair amount of my money and ended up with product that was old, dry, and had been degraded into a very unpleasant smoke. My purchase was June 30th and the herb was harvested in December last year. I figured since the product was so old and dry that their customer service would have no problem resolving my issue. WRONG! they are unprofessional and tell me I can't talk to a floor manager after asking to speak with one multiple times. The first girl Tiana tells me that they can only give me a $10 discount after spending over $100 dollars on worthless product that I wouldn't let my dog smoke. I asked to speak to her manager and she lies to me by telling me she is the only manager in the store currently. 10 minutes later I get a call from another guy Akiem, he tells me that he can't do anything for me either but I was approved to get $10 towards my next purchase... After claiming that no managers are working, I drive 13 miles down there to talk to a floor manager. Guess what, there are multiple managers working to no suprise. I finally get 2 managers involved Matthew and David. After telling them my situation and that their product is unacceptable for what I paid, they tell me there is nothing they can do for me and once the product is sold, its sold. David then proceeds to tell me if I had a problem with the product, I have to complain to the manufacturer of the product because it's the manufacturers fault. This makes zero sense. If I'm buying a product and it's been degrading and drying up for months, that should be advertised or transparent. I work hard for my money and I expect my product to be grown this year considering we are 7 months in. I could have went to any other dispensary to spend my money and get fresh herb but I chose this company. You can spend your money here but this was my last purchase. I'm disappointed in the way they handled this issue and I hope who ever is reading this can avoid a similar situation.