I have been using Reef as my go to dispensary since as it became legal! However, lately the cartridges I've purchased have stopped working after 2 days, ( I currently have 3) which I could not return because it's beyond the 72 hour return policy! Well, I wrote into that Reef Dispensary.com and lo and behold I received a phone from a manager ((who's name begins with an A) she was VERY FRIENDLY, DIDN'T 3RD DEGREE ME, my satisfaction was her #1 concern! She went above and beyond, put notes into my account, BING, BANG, BOOM ALL 3 were replaced without the receipts and without the product!! A **HUMONGOUS KUDOS** to Reef for keeping the customer satisfied!! My #1 and only dispensary!!!