RISE Dispensaries Cleveland

Well i been saving my points so I could buy myself something so I go into the dispensary today waa going ti get a pen i had over 6000 points so I ask how many points I have lady says 500 I was like wtf???said the started taking the points every 6 months no notice nothing just took my points i spent thousands of dollars to get i fell robbed and it makes me not want to go back ever again I will have people stand in front of this establishment letting them know they are robbing their customers..no email nothing basically said fck me...bas customer service i don't recommend anyone shop here...story in brookpark is my new home dispensary from this day forward don't shop here......

I don’t even know where to start. Just overall terrible management and customer service. Refusing discounts to veterans and indigent patients when those discounts must be approved by the state. Also not giving the discounts that are on products that are NOT on sale or disclosing that discounts cannot be used. Manager refused discounts and told my husband that they don’t do the right thing always and sometimes it’s illegal. The same manager who checked me out under my husbands name and him under mine. As someone who also works in the Ohio cannabis industry, save your money and shop elsewhere. I will be filing a DCC complaint as well as some others, as today the prices are still on their menu not showing that they are a “sale.” Just overall terrible.

I approve! This place is immaculate and everyone is so nice especially Ash, a dear friend and she does a great job. She makes me smile and happy with my purchases. I hope to see her again!

TRASH. I am a med patient was out of days and purchasing adult use. I have been going to rise since I got my card in 2017. They have had half ounces of there brand GTI for $50. It was not a sale price. For over a month I’ve been going every other day to buy. Everytime my state approved veteran discount would be added as it was not a sale or Promotional price to start. When I drove to Pick my order up I was told they are no longer putting veteran discounts on these half’s because they are already priced low enough is what I was told. The manager on duty when I asked about it said they don’t always do things legal or right and my discount won’t be applied. While trying to use there online support system also I was told they can’t manually put in a discount. It’s not a manual discount as it’s been state approved since Ohio rolled out the MMP. She then also offered me a $50 Amazon gift card lmao.