RISE Dispensaries Cleveland

Well i been saving my points so I could buy myself something so I go into the dispensary today waa going ti get a pen i had over 6000 points so I ask how many points I have lady says 500 I was like wtf???said the started taking the points every 6 months no notice nothing just took my points i spent thousands of dollars to get i fell robbed and it makes me not want to go back ever again I will have people stand in front of this establishment letting them know they are robbing their customers..no email nothing basically said fck me...bas customer service i don't recommend anyone shop here...story in brookpark is my new home dispensary from this day forward don't shop here......

I don’t even know where to start. Just overall terrible management and customer service. Refusing discounts to veterans and indigent patients when those discounts must be approved by the state. Also not giving the discounts that are on products that are NOT on sale or disclosing that discounts cannot be used. Manager refused discounts and told my husband that they don’t do the right thing always and sometimes it’s illegal. The same manager who checked me out under my husbands name and him under mine. As someone who also works in the Ohio cannabis industry, save your money and shop elsewhere. I will be filing a DCC complaint as well as some others, as today the prices are still on their menu not showing that they are a “sale.” Just overall terrible.

I approve! This place is immaculate and everyone is so nice especially Ash, a dear friend and she does a great job. She makes me smile and happy with my purchases. I hope to see her again!

TRASH. I am a med patient was out of days and purchasing adult use. I have been going to rise since I got my card in 2017. They have had half ounces of there brand GTI for $50. It was not a sale price. For over a month I’ve been going every other day to buy. Everytime my state approved veteran discount would be added as it was not a sale or Promotional price to start. When I drove to Pick my order up I was told they are no longer putting veteran discounts on these half’s because they are already priced low enough is what I was told. The manager on duty when I asked about it said they don’t always do things legal or right and my discount won’t be applied. While trying to use there online support system also I was told they can’t manually put in a discount. It’s not a manual discount as it’s been state approved since Ohio rolled out the MMP. She then also offered me a $50 Amazon gift card lmao.

Will be coming back again. Matthew from Madison was very helpful and informative. Thanks again!

One of the best in the area, it doesn't seem sterile like the other dispensaries.

I’ve been a patient since day one. I absolutely love all your locations because of course I gotta check them out but, downtown has a special place.. All your locations though have such great vibes the waiting areas are nicely done, the friendliness and knowledge of the staff is fantastic, they’ve even taught me things I was unaware of... and here I thought I knew allot... lol.. Anyways, definitely, a great asset to our community and the patients in need. :-)

I was a returning patient, driving over an hour. Called 2 times to verify closing time, only to be turned away 15 mins before the posted closing time... not worth the risk to drive back for them to only be open when its convenient not when the hours are posted to be open... At least other locations honor their posted hours, which is a shame as RISE had decent pricing, just push poor customer service for patients in need!!! Good thing it wasnt insulin or heart medication that I needed refilled!! Not worth the risk going back after 2 hours of wasted time and gas!!

The Team made me feel right at home , niece people !

went there 2 weeks ago and went to another dispenser today and found out that "rise" misspelled my name wrong in the computer and the state put a block on my my card had to go through a bunch of b.s. been over 24 hrs and still waiting for it to get fixed in Columbus, ty rise for the big headache...

Rude.

I've been in several times now. Rise staff has always been polite, respectful and very helpful. Some of the budtenders are patients as well and have sampled what's on the menu giving them the experience needed to describe the benefits of given strains. The shop is downtown, right outside Playhouse Square. There is parking available but it's a small lot. There's street parking available on Bolivar, behind the shop, and metered parking on Prospect. There are parking lots and structures very near if needed as well. I'm happy to have the start of a great shop so nearby.

Not there yet! However RISE has potential & a opportunity to be one of the top dispensary’s in Da Land!

stopped in today. purchased half ounce of 92 cookies. nice taste, and smell. good high.

Good selection of high quality Ohio buds. The bud tenders were very knowledgeable and eager to help. Very nice atmosphere. Only downfall is parking in Downtown Cleveland is difficult.

terrible customer service. will never return. going to terrasana from now on.

Great location. Great customer service. Fast. Knowledgeable. They also have spaces available in the lot next to them specifically for Rise clientele.

I love this place

Friendly knowledgeable staff. Nice selection of products with decent pricing.

Great service. Friendly staff. Product solid. Great veteran discount.

Nice quality and close to home