Surterra Wellness - Fort Myers

This store has such a happy positive vibe! The products are solid and staff is fire. Im enjoying the blue berry waffle bud I got a few weeks ago tonight. I saw a sour review a few days ago but I really can’t imagine that place or the staff being anything other than helpful and kind. Keep up the good work

I recently purchased a 2g Float disposable vape from Surterra, and to my surprise, it didn’t work at all straight out of the box. Naturally, I tried charging it—still completely dead. I returned to the store within a couple of hours, where an employee confirmed the device was defective. At that point, I assumed a simple exchange would follow—apparently, that was optimistic of me. Instead, I was issued a store credit but informed I couldn’t receive a replacement because I didn’t have enough “inhalation” remaining to qualify for another 2g device. So, just to be clear: I purchased a product that didn’t work, returned it promptly, and the solution offered was a credit that doesn’t even cover the cost of anything I choose for a replacement. When I asked what I was supposed to do with the defective vape, I was told I could “try to get the oil out of it.” That was a particularly helpful suggestion—I didn’t realize purchasing a disposable vape also required me to become a part-time extraction technician. The use of the word “try” was especially reassuring. To make matters more practical, the credit provided doesn’t even cover the cost of a similar product, and there were no suitable alternatives within that price range. The 2g product I originally purchased typically lasts me about a week, so this situation leaves me without the medication I rely on—something I was also informed is “not their problem.” Overall, it’s an impressive system: sell a defective product, offer limited credit, deny an even exchange, and suggest the customer dismantle the device themselves. Not exactly what I had in mind when I made the purchase.

Surterra has a clean, relaxed vibe and a welcoming atmosphere. The budtenders are always friendly and knowledgeable, and the products are consistently top quality. Their sales are great too. Boutique experience, so much better than the Big Box dispensaries.

Don’t make an order because they will not sell it to you! Can’t even have the balls to call you that they sold it to someone else! Crappy service ALL the way around!