Surterra Wellness - Fort Myers

This store has such a happy positive vibe! The products are solid and staff is fire. Im enjoying the blue berry waffle bud I got a few weeks ago tonight. I saw a sour review a few days ago but I really can’t imagine that place or the staff being anything other than helpful and kind. Keep up the good work

I recently purchased a 2g Float disposable vape from Surterra, and to my surprise, it didn’t work at all straight out of the box. Naturally, I tried charging it—still completely dead. I returned to the store within a couple of hours, where an employee confirmed the device was defective. At that point, I assumed a simple exchange would follow—apparently, that was optimistic of me. Instead, I was issued a store credit but informed I couldn’t receive a replacement because I didn’t have enough “inhalation” remaining to qualify for another 2g device. So, just to be clear: I purchased a product that didn’t work, returned it promptly, and the solution offered was a credit that doesn’t even cover the cost of anything I choose for a replacement. When I asked what I was supposed to do with the defective vape, I was told I could “try to get the oil out of it.” That was a particularly helpful suggestion—I didn’t realize purchasing a disposable vape also required me to become a part-time extraction technician. The use of the word “try” was especially reassuring. To make matters more practical, the credit provided doesn’t even cover the cost of a similar product, and there were no suitable alternatives within that price range. The 2g product I originally purchased typically lasts me about a week, so this situation leaves me without the medication I rely on—something I was also informed is “not their problem.” Overall, it’s an impressive system: sell a defective product, offer limited credit, deny an even exchange, and suggest the customer dismantle the device themselves. Not exactly what I had in mind when I made the purchase.

Surterra has a clean, relaxed vibe and a welcoming atmosphere. The budtenders are always friendly and knowledgeable, and the products are consistently top quality. Their sales are great too. Boutique experience, so much better than the Big Box dispensaries.

Don’t make an order because they will not sell it to you! Can’t even have the balls to call you that they sold it to someone else! Crappy service ALL the way around!

The Dollar Tree of dispensaries as far as quality goes...take your money to Muv.

I've been a customer for about 8 months. This location seems to have a hard time keeping products in stock. They offer free delivery, but when I try to have it delivered, they cancel on me. Only had one successful delivery. I think I'll try another dispensary. Surterra, don't offer free delivery only to cancel and make the customer pick it up. Poor customer service.

wow these people have a real high opinion of their medicine these prices are outrageous like $50 for pre ground flower holy shit $27 at trulieve and trulieve is rapin people too. when can we grow our own meds?

I told them I would review, so here it goes. the store is very nice and laid out nicely. The staff is very knowledgeable. Now for the "flower" , I was aware of what it was when I bought,but.... The pre-ground flower has a nice smell. It is a creeper, but doesn't last long. The pre-ground is only good for a 1 hitter or for joints (which I knew). They should just leave it in shake "mode", but not sure why ground, like fine ground pepper. I'm not sure I will go back until they get whole flower, but to each their own,try it you may like it.

check the %s before you buy. it was listed as 18% on the website and was only 11 in the store...

Jack H. went above and beyond polite and professional service. So nice to find a customer service representative (at any retail) dispensary with a good sense of humor. Refreshing and fun!

Staff super friendly. Clean and calming atmosphere. My favorite place

Friendly staff and great prices. Love it. Highly recommended.

The best experience in the industry