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I recently purchased a 2g Float disposable vape from Surterra, and to my surprise, it didn’t work at all straight out of the box. Naturally, I tried charging it—still completely dead. I returned to the store within a couple of hours, where an employee confirmed the device was defective. At that point, I assumed a simple exchange would follow—apparently, that was optimistic of me. Instead, I was issued a store credit but informed I couldn’t receive a replacement because I didn’t have enough “inhalation” remaining to qualify for another 2g device. So, just to be clear: I purchased a product that didn’t work, returned it promptly, and the solution offered was a credit that doesn’t even cover the cost of anything I choose for a replacement. When I asked what I was supposed to do with the defective vape, I was told I could “try to get the oil out of it.” That was a particularly helpful suggestion—I didn’t realize purchasing a disposable vape also required me to become a part-time extraction technician. The use of the word “try” was especially reassuring. To make matters more practical, the credit provided doesn’t even cover the cost of a similar product, and there were no suitable alternatives within that price range. The 2g product I originally purchased typically lasts me about a week, so this situation leaves me without the medication I rely on—something I was also informed is “not their problem.” Overall, it’s an impressive system: sell a defective product, offer limited credit, deny an even exchange, and suggest the customer dismantle the device themselves. Not exactly what I had in mind when I made the purchase.