72 Reviews of Zen Leaf - Malvern
4.5
Quality
4.4
Service
4.6
Atmosphere
May 9, 2020
I love that they have refreshments and deals all the time, the waiting room atmosphere is amazing
Dispensary response:
Thank you so much!
May 26, 2020
June 19, 2019
Nothing special about Terra Vida . They love to use the fact that they are run by women , to promote their business . Is this modern times ? Come buy our Pennsylvania cannabis products , because we are run by women ? It’s obviously under poor management and could use some restructuring of its business plan . The place is always overcrowded, and completely inefficient. Expect long waiting times and employees who seem annoyed with their jobs . If you order online , expect a small variety of products to choose from . It’s not even the same menu as in the store . A selective menu , usually with older products that haven’t sold well . It’s just a way to get you in there to buy more things that weren’t offered to you online . If you’re going to have online ordering , at least offer the same menu of products that you would in the store .
Dispensary response:
Hi there. First, I want to take the time to point out that yes, this is modern times, and are still proud of the fact that we own and operate a business in a market that is predominantly saturated by males. Wait times are something we take very seriously, and have recently hired more employees to alleviate this issue. As for the online ordering, the PDF menu found on the website is updated manually, and the online ordering is directly linked to our inventory. Once an item falls under a specific threshold, it removes itself off of the platform. This is so patients who do not have access to online ordering, or are waiting in the lobby area, are able to purchase their medicine as well. We hope this answered some of your concerns, and please email us at info@terravidahc.com if you desire to discuss this any further.
June 21, 2019
December 28, 2018
First impression was excellent, friendly desk personnel and free hot/cold refreshments & cookies. My Bud tender was outstanding, she was a young vibrant girl with a great welcoming personality. Now it all goes downhill, after getting home I opened my flower to find horribly over dried and brittle buds that I was even afraid to touch. Less then thrilled with the product if it was not for the service im not sure I’d drive lol the way there again but I will give them a second chance but may open canister there and check before leaving.
Dispensary response:
Thank you for taking the time to leave this feedback! We are happy to hear about your positive experience with our staff and amenities. We do not package our own product, and are unable to open containers and check product due to state law. However we do offer Boveda Packets (two-way humidity packets) that helps keep the proper moisture levels in the container, as well as re-hydrates flower if dry. If this happens again, we would be more than happy to give you one on us to try out. We would also suggest providing the grower/processor about your product experience as well, as most are very open to feedback! Hope to see you again soon.
January 15, 2019
June 29, 2019
The absolute best! What else can I say? I feel so welcomed from the moment I arrive to the moment I leave. Nothing but smiles and positivity from the staff. I have been here over a dozen times and even when the waiting room is packed, the staff does an amazing job of getting me in without much of a wait. I will never go to another dispensary!
Dispensary response:
Thank you so much for your kind words! We really appreciate the love!
July 8, 2019
May 20, 2020
Awesome and friendly staff
Dispensary response:
Thank you!
May 26, 2020
September 29, 2018
What an incredibly well run shop they have. From their knowledgeable staff relaxing environment incredible selection and great prices these guys are heads and tails above the rest. On top of that they even have a veterans discount of one dollar per $10 bought what an incredible store thank you Terravida!!!!
Dispensary response:
Thank you for the kind words! We look forward to seeing you in again soon.
October 9, 2018
June 26, 2020
This location provides and entirely different experience than I have at dispensaries near my house. Everyone is knowledgeable and so friendly.
Dispensary response:
Thanks for taking the time to write this, it means so much!
July 15, 2020
May 14, 2019
beautiful and inviting shop. great products and pleasant staff.
Dispensary response:
Thank you!
June 21, 2019
December 9, 2019
Great
Dispensary response:
Thank you!
December 12, 2019
August 9, 2019
Favorite dispensary
Dispensary response:
So great to hear! Thank you so much!
August 19, 2019
August 13, 2018
personally it's more peaceful than any pharmacy, healthcare place etc than I've felt. helpful staff, very clean, cool sofa.. though stealing pens is not as fun when they smile & tell me to take more 🍍🚂🍪🍬🗽🌅🎡🚋🚎🚉🚊🚝⚓✈️✔️🛎️🛎️🛎️😂
August 5, 2018
Great place n full stocked products
May 27, 2019
Spa-like atmosphere, well educated staff, huge variety, and one of the most compassionate places I've ever been to. Highly recommend!!
Dispensary response:
We are so happy to hear that your experiences with us have been so positive. We hope to see you again soon!
June 11, 2019
June 23, 2018
One if the best dispensarys in pa besides Sellersville and Abington!
August 14, 2019
Terrible service if I could give no stars I would
Dispensary response:
Hi there! Thank you for taking the time to review us. Our customer experience is something we take very seriously. When you have time, please email us at info@terravidahc.com so that we may discuss this further, and hopefully resolve any issue that you had at our Malvern location!
August 19, 2019
December 6, 2019
It's nice feeling to walk in there and just the atmosphere feels right.
Dispensary response:
Great to hear! Hope to see you again, soon!
December 12, 2019
April 6, 2019
The staff is amazing from the minute you walk to the door. Everyone is friendly and makes this experience nice every time you go in. The menu is really on point also. I can’t see having a bad experience here ever
Dispensary response:
Thank you so much for your kind words! We are so glad your experience has been so positive!
April 15, 2019
July 5, 2018
Beautiful, relaxing atmosphere.
The staff is friendly and knowledgeable.
I love this place!
July 12, 2018
Friendly, knowledgeable and compassionate staff, beautiful location, good selection
September 6, 2019
super professional and very helpful
Dispensary response:
Thank you!
September 9, 2019
December 2, 2019
I like it very much so far
Dispensary response:
We are so happy to hear this! Thank you
December 3, 2019
February 6, 2020
Anytime I go here nobody is ever welcoming. Today their cashier didn’t give me my change, I came back after realizing that and while I was waiting I was on the phone and an employee accused me of calling the department of health... not sure what that was about but I get nothing but attitude from the employees anytime I visit here. They have good prices that’s about it
Dispensary response:
Hi there, thank you for taking the time to let us know of your concerns. Everything you are saying here is very alarming to us. At TerraVida we pride ourselves on our patients' experiences. Can you please contact us at info@terravidahc.com so that we may discuss this further?
February 7, 2020
August 28, 2018
Very nice staff with a great selection. Highly recommend for all your medicinal needs.
July 18, 2019
Very nice people and service. Def recommend. I’ll be back.
Dispensary response:
We are happy to hear this! See you again soon!
July 18, 2019