Ratings and reviews of Zen Leaf - Malvern
(72 reviews)
4.5
Quality
4.4
Service
4.6
Atmosphere
Reviews 1-24 of 72
April 30, 2023
Get some sleep
March 22, 2022
nice place I enjoy shop here
Dispensary response:
What a review! We love when our guests have a 5-STAR experience while shopping with us. We want to provide our patients with some of the most efficient and memorable services. We are so happy to see that Zen Leaf Malvern surpasses our values every day. Thank you for being a loyal patient. We look forward to seeing you again. Stay Amazing and Happy Medicating :)
March 24, 2022
December 5, 2021
Really enjoy my visits to Terravida. Staff is incredibly friendly and the product I’ve received has all been awesome. Mainly carts and flower and haven’t been disappointed at all.
January 12, 2022
Staff was very knowledgeable and great assortment!
April 5, 2021
I like the atmosphere to sit and poruse the menu
January 26, 2021
From the first visit I’ve always felt comfortable at Terra Vida. The budtenders are so helpful and and doctors are very knowledgeable. It’s great to able to really dial in your med needs and find what you are looking for.
I also can’t help but smiling at the mix of people I see when I’m there.
Dispensary response:
This has absolutely made our day! Thank you so much for your kind words, and I will be sure to pass this along to our team.
January 26, 2021
July 10, 2021
This place is horrible they think it's ok to waffle off weed
December 6, 2020
Staff is always nice, friendly and knowledgeable. They always have multiple helpful recommendations based on my symptoms and the prior strains that have worked well and/or didn’t work as well. I do wish that they ran sales more often like some of the other local dispensaries and that they offered some of the product that you can buy in other local dispensaries.
Dispensary response:
Hi Nicole! Thank you for your feedback! I will pass this along to our buyers. We hope you were able to try out our new loyalty program as well!
January 13, 2021
December 15, 2020
Educated, friendly staff. Woman owned. Absolutely love this place.
Dispensary response:
Thank you so much, Joanne! We hope to se you again soon!
January 13, 2021
August 4, 2020
I really like it here they are all very kind and knowledgeable!! Always have a pretty god selection too!!
Dispensary response:
Thanks, Maddie!
August 19, 2020
July 9, 2020
This was my first time here and was a great experience Staff was very knowledgeable and great assortment
Would love to give recognition to The associate that helped me but I’m not good with names. Thanks for the great experience !!!
Dispensary response:
I will pass this along to our team members!
July 15, 2020
June 5, 2020
Nothing but positive experiences for me. The staff are knowledgeable, and always so friendly and kind. Pleasant waiting room and refreshments available (before COVID. They may resume after?). This is the only dispensary I’ve been at, so I have nothing to compare it to. But if it’s ever necessary I go somewhere else, they’ll have a lot to live up to.
Dispensary response:
Thank you so much! We hope we will have them back eventually!
July 15, 2020
June 26, 2020
This location provides and entirely different experience than I have at dispensaries near my house. Everyone is knowledgeable and so friendly.
Dispensary response:
Thanks for taking the time to write this, it means so much!
July 15, 2020
May 13, 2020
New customer, have only used curbside pickup. Very convenient and quick service. Staff seem to be very friendly and accommodating. Can't wait to check out the inside once this whole coronavirus thing is behind us...fingers crossed. Giving five stars for Atmosphere based on others' reviews since I can't submit a review without a rating.
Dispensary response:
This has made our day! I will be sure to pass this along to management. Hope to see you again soon and feel free to reach out if you ever have any questions or concerns!
May 26, 2020
May 9, 2020
I love that they have refreshments and deals all the time, the waiting room atmosphere is amazing
Dispensary response:
Thank you so much!
May 26, 2020
February 6, 2020
Anytime I go here nobody is ever welcoming. Today their cashier didn’t give me my change, I came back after realizing that and while I was waiting I was on the phone and an employee accused me of calling the department of health... not sure what that was about but I get nothing but attitude from the employees anytime I visit here. They have good prices that’s about it
Dispensary response:
Hi there, thank you for taking the time to let us know of your concerns. Everything you are saying here is very alarming to us. At TerraVida we pride ourselves on our patients' experiences. Can you please contact us at info@terravidahc.com so that we may discuss this further?
February 7, 2020
March 14, 2020
Feels like a spa
Dispensary response:
This is what we are aiming for - comfort and relaxation for all! Thanks for taking the time to review us!
March 18, 2020
May 20, 2020
Awesome and friendly staff
Dispensary response:
Thank you!
May 26, 2020
May 9, 2020
Great Tina help me alot
Dispensary response:
I will pass this along! Hope to see you again soon!
May 26, 2020
May 23, 2019
One of, if not the best dispensary in area. And when I say area I mean the Southeast of Pa. Hands down they have the best selection of products. I wish they would carry more GTI cartridges, 500 mg Sour Diesel and Great Divide, in particular but they have the 300 mg disposables. Pricey for mg but good strains in those disposables. Try them!! Unlike most dispensaries in area that have loyalty or reward points, they do not. I asked why 1 day and was told bc they're cheaper than other dispensaries in area on Terrapin flower,they have 35$ 8ths and others sell theirs for 42$. Yeh, ok great but I dont buy, smoke that so I'm not sure about that answer. Maybe it's because they are already on top at #1 and busiest dispensary in Pa. So the news article said. So obviously not hurting for business so I doubt will see any type of loyalty points. Sucks bc that makes me to other places to buy bc after spending $100-$120 a week I would like a deal once in a while. Adds up and then you see Vets get 20% off, Bless them, But welfare and SSI gets discounts and I can't help think and want my discount. Wtf I'm spending over $400 a month, easy, I'd like to get 500 mg cartridges for $40 once in a while, on a regular day. No birthday celebration or 4/20 sales. Just appreciated for being a loyal repeat customer. Terravida make it happen. Middle Aged Monday?? I would see y'all faithfully but I get no deals there so I gotta go other places. And NOTE not everyone smokes Terrapin flower so to not do reward/loyalty points bc of that sounds lame. Loyalty pts for ppl not getting discounts already. We would love to feel appreciated too. Only bad thing yo say about the place. Besides that Staff if good, just like any other business there are rush hours but 5 stars, 2 thumbs up. Terravida will have something you like. Guaranteed!!!
June 19, 2019
Nothing special about Terra Vida . They love to use the fact that they are run by women , to promote their business . Is this modern times ? Come buy our Pennsylvania cannabis products , because we are run by women ? It’s obviously under poor management and could use some restructuring of its business plan . The place is always overcrowded, and completely inefficient. Expect long waiting times and employees who seem annoyed with their jobs . If you order online , expect a small variety of products to choose from . It’s not even the same menu as in the store . A selective menu , usually with older products that haven’t sold well . It’s just a way to get you in there to buy more things that weren’t offered to you online . If you’re going to have online ordering , at least offer the same menu of products that you would in the store .
Dispensary response:
Hi there. First, I want to take the time to point out that yes, this is modern times, and are still proud of the fact that we own and operate a business in a market that is predominantly saturated by males. Wait times are something we take very seriously, and have recently hired more employees to alleviate this issue. As for the online ordering, the PDF menu found on the website is updated manually, and the online ordering is directly linked to our inventory. Once an item falls under a specific threshold, it removes itself off of the platform. This is so patients who do not have access to online ordering, or are waiting in the lobby area, are able to purchase their medicine as well. We hope this answered some of your concerns, and please email us at info@terravidahc.com if you desire to discuss this any further.
June 21, 2019
February 18, 2020
my budtender was very nice and very helpful. I forget her name but she has the squirtle squad pin! the inside is beautiful and they provide refreshments and are very welcoming. my favorite place so far.
Dispensary response:
Thank you so much! We hope to see you again soon!
February 25, 2020
August 31, 2019
TerraVida is the best! I have another dispensary much closer to me but always go to TerraVida for a reason. Great selection, beautiful facility, and helpful staff. They even have toys for kids in the waiting room. My only complaint is how dang busy this place gets. I've gone a few times to find the wait is 2+ hours. Unfortunately there isn't anything TerraVida can do about that - I'm fairly certain they can only serve one customer per register every 5 minutes per state regulations. I wish PA regulations would allow online orders to be picked up separately from people who have not placed online orders. The fact that this place can get so crowded speaks to just how amazing TerraVida is. Love, love, love!
Dispensary response:
You've made our day! Thank you for taking the time to write this.
September 3, 2019
April 23, 2019
This location was top-notch when it opened. Since then, wait times for walk-ins have gone from a few minutes to, in some cases, over an hour. Availability has suffered and their menu is rarely up-to-date. Also, they recently made big deal about their Online Ordering system. At first, it seemed to work. You could order what you wanted from their menu and pick it up the same day. Only weeks after launch, though, it seems completely broken. The "menu" is never up-to-date anymore and the online ordering system allows you to order things that are not even in stock. I run an e-commerce site and know full well how easy it is to integrate inventory into such a website. This is just plain sloppy. Why say you have "online ordering" when the customer, realistically, only has about a 50/50 chance of actually being able to purchase what they order? Go back to walk-ins only and try harder to keep your menu up-to-date. Luckily for me and others, there are other dispensaries in the area.
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