The Botanist - Danbury (Med)

Ive had my first bad experience at a dispensary out of 50/60 visits after just my fifth time here. I visited the first four or five times for recreational and had no issues. Preordered my first order the last visit a few days ago. Got two 1/8ths. Got home and did the “opening” and one jar was sealed but completely empty. I followed up immediately and was told they were “looking into it”. They had me send pictures which i did and i offered to come in and return the packaging immediately. Again, told they were “looking into it”. Well its been three days, no further follow up and they aren’t answering me any longer. Trust me i dont need the $40 im out but i wont be spending anymore here out of principal. It sucks driving the distance but MassAltCare sells $150 ounces on saturdays including the tax. Way better than spending $85 and getting an 1/8th and an empty jar

Wonderful dispensary. The have many helpful pharmacists available to help patients select products to help treat their needs. They take great care of their patients and a wide variety of products.

After an initially good experience, I felt the immense need to transfer out of The Botanist after six months. Their stock is low and has been for about a month for the products I regularly use - and they haven't even started recreational sales yet. I used to feel welcome walking in, but now it seems each interaction with staff is incredibly transactional and vapid and employees who used to know my name act as if I'm a stranger. The last time I went to get my order, although it was ready, I had to wait 20 minutes and watch people who came in after me get served before me. This was the last straw for me and made me highly doubt their ability to switch to both medical and recreational sales while making sure medical patients get the attention they need. The only upside was Uzma, the pharmacist, one of the cannabis specialists named Brandon/Brendan (?), and the front desk staff. Otherwise, I'm really disappointed that a once great community has made me feel so unimportant and isolated. On to greener pastures.

Every time I go to The Botanist I feel so welcome and happy. Everyone is so welcoming and knowledgeable. This last time we worked with a young gal named Rheaona who just couldn’t be more helpful! Other than them being out of stock a lot I have no complaints. The Botanist really is a great asset to Danbury ☺️