Customer service is seriously lacking. Been there a few times and first time they refuse to accept my military card because I'm the "spouse" and not the active duty. (every dispensary I've been to (or any store in general) all accept the spouses card w/ no questions asked and get the discount. Didn't like it but ok.....gave them another try and ordered online when they had good discounts but when I picked up the next day, they refused those discounts because I picked up the day after. I had no idea and when I called they never told me I HAD to pick up that day in order to get that days discounts, since I ordered on that day, I assumed I'd get those discounts. (because that's the way it works) Good customer service would have been, "ok, we'll honor the discounts but next time you have to pick up the day you order".