Hi there! We are so sorry to hear that you had a bad experience coming in. We have online ordering available for customers who know exactly what they would like - this allows you to get in and out fast, which is probably what you saw when patients were being called back. You can always place an online order, give us 30 min to fill it, and then come in and pick it up. We are curious as to what deal you were trying to redeem, as we always honor our daily and everyday deals. Please give us a call to discuss your experience whenever you get a chance. Thank you!