The Hemp Store- Chapel Hill

The fact that it is a female owned business made me choose this store, but their high grade and tested products sold me for sure. I hope I can continue to shop here for a long time.

everyone was so knowledgeable and kind!

A Masterclass in How Not to Run a Business On 8/12, I bought 3 vape cartridges from this shop. Both employees — playing the part of “knowledgeable experts” with “great customer service” — swore I had 24 hours to return them for ANY reason. Fast-forward to 8/13: I drive 30 minutes back, rearranging my day, only for the same two clowns to admit they said it… and then refuse to honor it. The tall male even admitted he gave me misinformation — and when I asked, “So, what are you going to do to make it right?” he had no answer. Instead, he called me “Bro” and “Hey man” like we were at a frat party, not a place of business. Both visits he looked and acted like he was high on the job — which explains the bloodshot eyes, lack of professionalism, and zero accountability. This isn’t just bad service — it’s textbook unprofessionalism. In a market where hemp products are everywhere, you’d think they’d try to keep customers. Instead, they’ve mastered the art of losing them. Avoid at all costs — there are dozens of shops that won’t waste your time, lie to your face, or act stoned while taking your money.

I had a frustrating experience with this store that I hope they seriously consider improving. I was sold a defective vape unit — the light turned on, but no smoke came out. When I called to request an exchange, I was told I’d need to come into the store, even though I had the product delivered in the first place due to transportation issues. I asked if I could simply send a photo or FaceTime to show the issue, and only then did the staff acknowledge that might work. The initial response made it feel like I was being pushed to come in just to make things harder — not to resolve the issue. Eventually, they agreed to do an exchange, but only after I tested the product in front of them. I went along with it — even though the defective product had clearly never been used. Then today, when I ordered again, they asked me to test this new unit in front of them again. I asked if that was standard, and I was told that yes — because I have transportation limitations and request delivery — I would now be expected to test every order on the spot. That doesn’t feel fair. Customers shouldn’t be treated differently because they don’t drive. I’m paying for a working product like everyone else. I shouldn’t have to prove its quality just because I’m disabled or need delivery. The products themselves are decent, but the customer service approach lacks empathy and equity. I hope they revisit this policy.