
Ratings and reviews of The Herbery - St. Johns
(67 reviews)
4.2
Quality
4.3
Service
4.2
Atmosphere
Reviews 1-24 of 67
August 20, 2024
ATM NEVER works. Employees just give you generic *it happens* everytime. I have to go across to the convenience store to pull money. It's clearly an issue with the internet/ATM but store could care less. Also if you didn't have to wait long enough due to the ATM, the check out process will definitely push you over. People just want to smoke. This place is outta line.
September 27, 2020
I only ever come to The Herbery out of convenience and/or boredom. Flower is pretty average as far as Washington is concerned. For the most part there isn't a single product you can't get a better version of across the river in Portland. The biggest detractor are the budtenders. Generally they are ignorant of basic fundamentals of cannabis at best and condescending at worst. There seems to be a lot of turnover with staff here and it's very apparent why.
June 5, 2020
fixed my issue promply thanks
May 4, 2020
Great Herbtenders and atmosphere
January 1, 2018
Inconsiderate to someone who can't walk their stairs, but far worse was eating 4mg of their 70% rso...nothing after 45minutes so i take 6mg more. 60 minutes later still literally unaffected! They are selling fake or extremely watered down concentrates!! I should've guessed by how runny i is, this might just be coconut oil that i paid $60 for. I had a similar experience with some distillate from here and thought that was just bad luck but this is ridiculous
Dispensary response:
Hi FrankyZ,
First I'd like to apologize if the products did not effect you the way you had hoped. All of our products are bought from other companies, we don't make or grow any of the products we carry and that is because of State Law. We're not sure which exact products you were referring to but we have not had this kind of feedback from other customers so we are also perplexed.
We've moved downstairs now so no more stairs!!! It took a while and we have wanted to move downstairs for months, and it finally happened!
We hope you come back in to check us out again. If you do and you can let us know which products you had purchased we'll see what we can do to find you a product that works for you.
Thanks for the feedback and have a great day!
The Herbery
April 29, 2018
December 30, 2016
Good news and Bad news. This is the 2nd time I have gone here after making my order list from the leafly menu. I went for the 33% GG that was listed on the menu and they listed they had grams as well as other sizes. When I get to the shop the highest TCH they have of GG is 25%. So we have a 100% track record of going in from the leafly menu and not having what was listed. Good news was the clerk gave me a killer deal on a couple of glass pipes to make up for it. However I doubt I will go again based on what is listed on leafly.
March 6, 2019
Great selection and great staff
Just wish you were a medical dispensary.
Dispensary response:
Thanks for the 5 star review, @michael.420! We make it a point to have a wide selection, and our Herbtenders are seriously awesome. We also wish we were a medical dispensary... ;) Stay tuned for updates!! Thanks again, and we hope to see you soon!
April 8, 2019
September 16, 2018
Collin is the best! He is always super friendly and extremely knowledgeable. I wont buy for any other dispensary in town.
Dispensary response:
Yes! Collin is awesome!! Thanks so much for taking the time to leave these nice comments, and I'll be sure to pass them along to Collin & his crew. Hope to see you soon!
April 8, 2019
April 4, 2018
This is, by far, my favorite weed shop. The staff is very friendly and knowledgeable, and their prices are really good. I love the selection of vape cartridges, I haven't seen that selection at other shops I've visited. Definitely recommend!!! Keep up the good work, folks!
Dispensary response:
Thank you very much for the great review! We continue to work at providing great customer service with great products and pricing. Thanks again!! Have a great day!
The Herbery
April 29, 2018
February 13, 2017
So I didn't even have an account before this, but felt the need to make one after the amazing customer service I had just experienced. I went in looking for a good concentrate and came out with something even better! Nathon came and picked out some amazing f*** yeah icing. I was short a dollar and he even covered it! Talk about amazing employees. There product is amazing and, employees might even be better if possible. Definitely my go to place.
September 22, 2016
I've been coming to this place since about a week after it opened; more consistently and frequently than I care to admit. What kept me coming back was reasonable pricing, OUTSTANDING service (friendly, helpful, knowledgeable - and out of probably hundreds of visits I was given the wrong strain twice and didn't notice until it was too late, but those were new employees so I cut them some slack), and really nice buds (most of the time) across a wide selection.
Budtenders - you guys are the best. Thanks for supplying my habit in such an efficient, friendly, and knowledgeable way.
February 26, 2017
Second time in - same dealio.. great vibe.. nice people.
This time Brian helped me out. I"ll be calling him dread (don't know many young humans growing dread locks now days...) It was very f'ing cool to work with him - helped with selection for need.
And again, price:quality, still the best Rec. store i've hit on in the vanster,wa area..
Btw, my friends couldn't believe what i paid for the shake.. The twisted sticks turned out better than i could expected.
tc!!rm
February 8, 2017
This is seriously my favorite dispensary ever. You simply cannot go anywhere else and get as good of a price on pre rolls! The customer service is incredible and we are always so happy to see Dominic working. He rocks. The other staff rocks too but he is and outstanding budtender. I live in Portland but have friends in vancouver and this is typically the only dispensary I like to go to. They ALWAYS have a huge selection of everything and I love it. I wish they had a Portland location!
May 31, 2016
They have a vape cartridge return policy valid for 24 hours after purchase. While my cartridge was not defective, I asked for a "Strawberry" and received a "Strawberry Cough". Discovered mistake and tried to return the unopened package to exchange it for a different strain. Manager stated that contents were partially gone and would not exchange it - despite the fact that the package was unopened when I returned it.
I was essentially called a liar. No sweat - been called worse in my 67 years on this planet. They make a huge point of telling customers about vape cartridge return policy - just make sure you understand their terms if you ever plan on returning one. Up until this encounter, I was relatively pleased with the quality and the service. They still have decent quality and the budtenders are pretty good, but my experience with their Manager left a lot to be desired.
July 13, 2017
The staff at this location are SUPER friendly knowledgeable and helpful. Nice variety of products available at reasonable prices. The energy in this shop just feels really good.
Dispensary response:
Hi paperflower!! We want to say thank you very much for the great feedback!!!!! Our staff is all about being welcoming and friendly, and they know their stuff about cannabis too! We hope to see you again and if there is anything we can do to make it better for you please let us know! Have an awesome day!
The Herbery
April 29, 2018
December 10, 2016
The Herbery is one of the 2-3 dispensaries that I consider my go-to or my regulars. I enjoy the people who work there, very down to earth and very knowledgeable. Prices are competitive with local dispensaries and the product variety is what you'd expect. There are a few items I do enjoy but aren't always available, this is good either way. Good for the customers as they know the product is turning over, bad but good for me as it gives me the opportunity to try something new.
September 2, 2017
This place is the McDonalds of bud stores. They were playing Backstreet boys when I came in. The budtenders were solid but I witnessed a manager interup a sale to chew someone out. In front of customers! Its a decent place to grab a quick bag but if you are looking for a friendly neighborhood spot, keep looking.
Dispensary response:
Hi TrillyWONKA. There is no excuse for a manager to be chewing anyone out on the sales floor, ever. We also think that is very unprofessional and agree with you. We have had a lot of training with our staff and the last several reviews on Google have been really great!! We think the team is clicking along and we have a very family and personal people culture in all of our stores.
We hope you come back in to give us another try, and please let us know how we did if you do! We are always looking for constructive feedback about everything we do and offer. We want the best experience possible for our awesome customers!
Thank youl
The Herbery
April 29, 2018
March 25, 2017
They like to close their doors on you. They saw us pull into the parking lot and literally turned the open sign off and closed the blinds on us. We will never buy anything from you. Thanks a lot. Jerks!
March 4, 2018
Overall, one of the worst places that I have been to. Not terrible service of bud tenders, but lacking in quality and selection. Keep searching.
Dispensary response:
Hello 541BOB! We are so sorry to disappoint you, what are we missing? Your feedback would really help and we would like to hear it! We thought our selection has actually been pretty good, at least we hear that from many others, and it is constantly growing. We hope you come back in and give us another try sometime. We've moved to the downstairs and really opened up the shop, added new growers and selection of vapes and concentrates....so we hope you swing by and let us know what you think.
Thank you.
The Herbery
April 29, 2018
March 26, 2017
Amazing staff huge selection and very knowledgeable. Hands down best shop I've been to!
July 11, 2016
Used to shop here regularly and decided to stop back in. I was not disappointed - in fact, seems like The Herbery is doing better than ever. Josh has been my Budtender the last two times I've come in and I was pleased with my service both times. He was honest, friendly, and easy to discuss products with. Personally have never had a bad experience with this particular dispensary, and the selection offers a great variety. I was very pleased with my purchases and will be coming back regularly again. I would recommend The Herbery to anyone in the area - excited to have you guys come to Portland!
September 22, 2016
I have been to well over 25 different dispensaries in the pacific NW, and this one very well may be the best one. Who can beat $6 pre-rolls of high quality herb?
February 26, 2016
absolutly amazing location. amazing customer service. they make friends with you, remember you, say welcome back, and remember what kind of strains you like. I am so impressed with this dispensary!
Dispensary response:
Thank you very much!!! We really appreciate your positive feedback! Have an awesome day!!!
March 4, 2016
January 3, 2018
Absolutely fabulous. Never have to wait long for a friendly associate who is very eager and patient with questions. I’m always pleased with their suggestions.
Dispensary response:
Hi jmortikan!! Thank you VERY MUCH for the great review!!!!! We are here to help and the staff at this store is pretty awesome (if we say so ourselves)!
Thanks again for the great feedback and review!!
The Herbery
April 29, 2018