The Reef is great! Overall, I highly recommend. I wish the menu data was more complete and accurate - information and photos. I had to do a lot of research on brand websites to try to understand what I was reserving. Even so I didn't really know. for sure what I was getting until I got to the store. The in store experience was great, and a breeze, though only about half the employees were wearing masks. I will shop here again, but with improved menu data, I'd likely shop here a lot more.
Always knowledgeable and have a great selection
safe, clean and friendly atmosphere. Knowledgeable staff, premium prices for high quality product.
Good deals, nice budtenders.
I used to be a frequent customer at The Reef but after this last experience, I will gladly travel further to another dispensary. I placed an order on Leafly Pickup which was a quick and easy process. Immediately they didn’t have half of my order in stock. I happily worked to pick substitutions. When I arrived, the person at the door barely looked from his phone to check my ID. Furthermore, I inquired about a cannabis industry discount and they quite rudely stated they no longer offer one. While I’m not at all entitled to one, I AM entitled to decent customer service. There’s no lack of dispensaries in Seattle.
HORRIBLE CUSTOMER SERVICE - Their pax pods are always empty. I have had FOUR pax pods with either NOTHING in them, or they have been half full. Why I still went in after 4 times... it's the closest dispensary to my house. The fourth time I went in, the manager (with the green hair and eyebrows... Jared I think) refused to give me a refund... HE EVEN SUGGESTED THAT I SMOKED IT MYSELF BEFORE RETURNING IT, AND THEN SAID THE PODS ARE NOT SUPPOSED TO ALWAYS BE FULL. ARE YOU KIDDING ME?!? I have been a loyal customer from day 1, when everyone has told me to stay away from The Reef because of their prices and horrible quality. The budtenders are nice, but this guy was an absolute moron. Absolutely appalling customer service. I will never go in again.
Very nice, friendly people.
Love the location, selection, and the budtenders are all incredibly kind